AI Transparency Will Become a Consumer Right and CX Teams Must Prepare Now
In the rush to deploy AI across customer experience, many brands have overlooked the one variable that determines whether automation ...
Tag: Nicholas Kontopoulos
88% of Indian Shoppers Will Abandon Brands That Fail at Personalised Engagement: Report
New Delhi: Twilio, the leading customer engagement platform, has released its 2025 State of Customer Engagement Report, revealing a widening ...
