Poor customer experience, the reason behind the discontinuation of digital payment services
DigiPay CuES (Customer Experience Score) 2022, a syndicated study of Hansa Research, ranks Digital payment brands (UPI/Wallets) based on their ...
Tag: Piyali Chatterjee
The Fast and Slowly Evolving Indian Customer in the Insurance Sector
Brands are recognizing that the 2021 consumer is different in terms of motivations, needs, behavior, and expectations. This is very ...
The greatest brands are the ones that take ‘Onus’ of Customer Experience
Customer experience is about brands demonstrating their commitment to prioritizing and anticipating the problems of the customers and taking the ...
Hansa Research appoints Piyali Chatterjee as Senior Vice President and National Head– CX Practice
Mumbai: Piyali has several years of experience in market research and customer engagement & experience (CX), consulting across sectors notably, ...
