Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers.
The platform’s statement read, “The integration, available now in the ServiceNow Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction.”
Veselin Vuković, VP Strategic Partnerships at Infobip, said: “Creating connected customer experiences is at the heart of what Infobip does. By leveraging the world’s most connected communications platform, we help partners and their clients unlock new revenue streams and drive loyalty and ultimately growth. Our integration in the ServiceNow Store extends our commitment to the ServiceNow community and enables customers to reap the benefits of rich, conversational channels.”
The integration helps extend the reach of Infobip’s omnichannel communications platform. It also provides ServiceNow customers with access to Infobip’s more than 700 direct carrier relationships globally along with a wide range of channels through a single platform.
