Varthana, an education focused Non-Banking Finance Company (NBFC), announced the elevation of Chandra Kumar CS to the position of Chief Human Resource Officer (CHRO) in addition to heading Customer Experience.
Varthana is looking to ramp up its growth significantly in the coming year and in this crucial role supporting the organisation’s growth, Chandra will oversee Varthana’s people strategy, spearhead talent and leadership development, diversity and inclusion efforts, improve employee and customer experience and cultivate a high performing culture.
Commenting on the appointment, Steve Hardgrave, CEO and Co-founder, Varthana, said, “Chandra’s elevation to the position of CHRO comes at an exciting time for Varthana, as we lay the foundation for long-term organizational growth. Employees being an integral part of growth Chandra has, over the past 6 years of association with Varthana, helped build a best in class and holistic employee experience through end-to-end human capital management. I congratulate Chandra on this elevation and am excited to see how he now strategically ties in Employee Experience to drive Customer Experience for Varthana.”
With over 20 years of experience in Human Resource across various industries, Chandra comes with the capability of creating organisational culture, forging highly collaborative teams and developing employees through mentorship and coaching.
Commenting on his appointment, CS said, “Varthana believes that employees are the key drivers of organization growth. Over the past decade, we have worked tirelessly to design a holistic employee experience with best in class HR practices to build an incredible purpose driven culture in the organization. I am delighted with the trust shown by the organization in providing this unique opportunity to work on not only employee but also customer experience. I am excited to take up the challenge of integrating our customer and employee journeys to build and drive an impactful CX experience for the organization.”
In his previous role as Head of Business HR and HRSD at Mahindra Comviva, Chandra was responsible for driving HR strategy for Global business units and bringing in excellence in HR service delivery. Prior to Mahindra Comviva, Chandra was with Tata Communications responsible for the implementation of the company’s HR Strategy, Policies, Practices and Systems for their Global Enterprise Solutions Business units.
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