New York: Dalet, a technology and service provider for media-rich organizations, today announced the appointment of Gwen Braygreen as Executive Vice President and Chief Customer Officer, a newly created executive role designed to strengthen the end-to-end customer experience as Dalet expands its SaaS platform and introduces new AI-driven innovations.
In her role, Braygreen will lead Dalet’s global Customer Success and Customer Support organizations and serve as the executive owner of the complete customer lifecycle, encompassing onboarding, adoption, value realization, expansion, and renewal.
The creation of this EVP-level role underscores Dalet’s focus on execution and operational excellence. As the company rolls out new innovations and AI capabilities across its portfolio, Dalet is aligning leadership, processes, and accountability to ensure a consistent and exceptional customer experience.
Stephen Garland, Chief Product & Technology Officer, Dalet, said, “Dalet is committed to ensuring customers get the maximum value from their Dalet solutions, especially as we continue to introduce new innovations across our platform. Gwen will steward the execution and operational excellence needed to make every stage of the customer journey successful, from onboarding through long-term adoption and expansion.”
Braygreen brings over two decades of leadership experience building and scaling customer success, global services, engineering, and operations teams in large-scale, mission-critical environments. She most recently served as Vice President of Global Services at Akamai Technologies, overseeing Product Management, Engineering, and Enablement teams within the Customer Services division. She has also held senior leadership roles at Aspect Software, Aspect Communications, and ABC TV, giving her deep experience in both technology and media operations.
Gwen Braygreen, EVP and Chief Customer Officer, Dalet, said, “The customer journey is a confidence lifecycle. Trust is built or lost at key moments, from early expectation-setting through onboarding, day-to-day usage, and ultimately renewal. My focus is on ensuring Dalet delivers a consistent, accountable experience that enables customers to adopt new capabilities faster, realize value sooner, and operate with confidence.”
In addition to leading customer-facing teams, Braygreen will collaborate closely with Dalet’s product, engineering, and services organizations to ensure customer insights inform roadmap priorities and operational decisions. Her responsibilities will include establishing shared standards for onboarding and adoption, strengthening feedback loops, and embedding customer impact into executive-level decision-making.
“With Dalet’s continued innovation, particularly in AI, customer success must be designed into how the company operates,” added Braygreen. “By unifying teams around a shared customer journey and reinforcing proactive, transparent, and accountable practices, we are creating a more predictable and trusted experience for our customers.”
