New Delhi: Almonds Ai, a channel loyalty, rewards, and solutions company, has announced the elevation of Arpit Agarwal as its new Chief Customer Officer (CCO). The appointment marks a significant step in strengthening the company’s long-term focus on customer success and partner-led growth.
Arpit Agarwal, who has been with Almonds Ai for over seven years as VP – Business Solutions, brings more than 15 years of experience across last-mile marketing, loyalty and rewards engagement, and technology-driven businesses. During his tenure, he has played a key role in scaling enterprise revenue, building robust tech-led programs, and nurturing long-standing customer relationships. His earlier stints at NDTV, Netcore, and Paytm helped shape his expertise in customer experience and digital transformation.
In his new role as Chief Customer Officer, Arpit will be responsible for driving the organization’s unified customer-first strategy across global markets. He will oversee every touchpoint that shapes the customer journey—spanning technology, product, service, communication, and on-ground experience—to ensure interactions are consistent, insight-driven, and outcome-focused.
Commenting on the appointment, Abhinav Jain and Apurv Jain, Co-founders of Almonds Ai, jointly said, “Arpit is one of those leaders who rise not because of a title, but because of the trust he has earned. His journey reflects years of hard work and a deep commitment to doing what’s right for the customer. His elevation as CCO is our way of recognizing his impact and reinforcing our belief that leadership is built, not granted. Arpit brings heart, honesty, and clarity to the customer ecosystem, and that’s exactly the kind of leadership we want shaping our future.”
Sharing his perspective on the new role, Arpit Agarwal said, “Almonds Ai has always believed that sustainable growth comes from understanding customers deeply and designing solutions around their real challenges. As CCO, my focus is to strengthen this foundation, ensuring every experience, every decision, and every innovation creates meaningful value for our customers. I look forward to building a more connected, insight-led, and customer-obsessed future for the company.”
