Mumbai: Grand Hyatt Mumbai Hotel & Residences has appointed two key leaders to its executive team, further enhancing its brand presence and guest experience offerings. Khushboo Sangtani has joined as the Director of Marketing & Communications, while Hema Narayane steps into the role of Director of Celebrations.
Both Khushboo and Hema bring extensive expertise and a wealth of experience in the hospitality industry, and their appointments are set to play a pivotal role in reinforcing Grand Hyatt Mumbai’s reputation as a premier luxury destination in the city.
With over a decade of experience in strategic marketing and communications, Khushboo Sangtani comes to Grand Hyatt Mumbai from ITC Hotels, where she held the position of Marketing and Communications Head for ITC Grand Goa Resort & Spa and Storii by ITC Hotels Goa. Known for her innovative and impactful approach to digital marketing, experiential campaigns, and brand-building, Khushboo will now lead Grand Hyatt Mumbai’s marketing strategy. Her role will focus on expanding the hotel’s visibility, creating memorable marketing campaigns, and amplifying the property’s distinct offerings across digital platforms. Khushboo’s efforts will play a critical role in bolstering the hotel’s position within Mumbai’s competitive luxury market.
Commenting on her appointment, Khushboo Sangtani said, “I am incredibly excited to join Grand Hyatt Mumbai and collaborate with a talented team that is dedicated to excellence. The hotel’s legacy and commitment to exceptional guest experiences align perfectly with my passion for innovative marketing. I look forward to executing strategies that will not only strengthen the brand but also enhance the overall guest experience.”
On the other hand, Hema Narayane, who brings over 12 years of experience in event sales, project consultation, and corporate sales management, will lead Grand Hyatt Mumbai’s celebrations business. Previously, Hema was the Associate Director of Sales at Hyatt Pune and Hyatt Place Hinjewadi, where she played an instrumental role in driving high-impact sales initiatives and cultivating strong client relationships. Hema’s extensive experience spans several luxury hotel brands, including Four Seasons Mumbai and Conrad Pune, where she managed large-scale MICE (Meetings, Incentives, Conferences, and Exhibitions) and social events. As Director of Celebrations, Hema will be responsible for orchestrating weddings, social gatherings, and other major events, ensuring that each celebration at Grand Hyatt Mumbai is extraordinary and unforgettable.
Reflecting on her new role, Hema Narayane shared, “It is a privilege to join the Grand Hyatt Mumbai team. I look forward to creating personalized, unforgettable events that go beyond guest expectations. My passion for curating memorable celebrations will guide me as I contribute to the hotel’s continued success in delivering exceptional experiences.”
Stephanie Gururani, Director of Sales and Marketing at Grand Hyatt Mumbai, expressed her enthusiasm about the appointments: “We are delighted to welcome Khushboo and Hema to the Grand Hyatt Mumbai family. Their deep expertise, innovative thinking, and commitment to excellence will enhance our marketing strategies and elevate the celebrations we offer our guests. With Khushboo’s leadership in marketing and Hema’s expertise in event planning, we are confident that both will play key roles in setting new standards of luxury and service at our hotel.”
