Bengaluru: Krisp, a leader in real-time Voice AI technology used by global enterprises and service providers, has announced the appointment of Vimal Nair as Chief Growth Officer, India, as it strengthens its presence in one of the world’s most critical BPM markets.
India plays a pivotal role in global customer support operations, where voice continues to be the foundation of customer experience at scale. With enterprises raising expectations around clarity, consistency and agent productivity, Voice AI is increasingly becoming core infrastructure for the BPM sector. In his new role, Nair will focus on expanding and deepening partnerships with BPO and BPM leaders, as well as collaborating closely with technology teams shaping next-generation voice delivery.
“India is at the center of global customer support, and voice is still the system of record for CX,” said Davit Baghdasaryan, CEO and Co-Founder of Krisp. “As expectations rise, Voice AI is becoming core infrastructure for service providers. Vimal’s leadership deepens our partnerships in the region and accelerates that shift.”
As Krisp continues to work with global enterprises and service providers, building a strong local presence in India remains a strategic priority to support the evolving needs of the BPM ecosystem.
Nair brings over two decades of experience in building and scaling enterprise technology and SaaS businesses across India, Southeast Asia, the Middle East and global markets. His background spans growth, customer success and international expansion across IT services and AI-driven software companies, with hands-on experience in developing Voice AI and agentic solutions for customer support and enterprise use cases.
“Krisp addresses a real and visible challenge for the Indian BPM ecosystem,” said Nair. “Voice remains the most critical channel in customer service, and improving clarity at scale directly impacts CX quality, agent performance, and global competitiveness. I look forward to partnering with leaders across India as they strengthen voice as a strategic layer of CX.”
