Vi, a telecom service provider, has joined hands with Truecaller to add trust and safety to its customer communication.
As a part of this collaboration, Truecaller through its Verified Business Caller ID solution aims to enable Vi’s customer service and sales team to deliver a secure and enhanced customer communication experience.
Vi customers can instantly recognise authentic calls from Vi through Truecaller’s trustworthy call indicators such as a green caller id, a tamper proof brand name and logo, a verified business badge, a category tag, and call reason, informed an official statement.
Speaking about the collaboration, Priyam Bose, Global Head, GTM at Truecaller, said, “Truecaller is committed to empowering businesses by enhancing customer communication and verification, which is particularly critical in the fast-paced, customer-centric telecom sector. Our Verified Business solution has become integral to the industry’s effort to build a more secure and trusted communication environment. Our collaboration with Vi marks a significant step in this direction, helping one of the telecom industry’s giants to strengthen customer interactions and reinforce trust in its services”.
Speaking about the partnership, Ashish Sharma, EVP – Customer Service, Vi, said, “We understand that customers dislike unwarranted calls and feel safe communicating via verified customer care channels only. We are happy to partner with Truecaller – one of the most trusted caller ID service providers, to offer more secure and verified communication to our customers. We continue to stay committed to deliver top-notch customer support experience, enhance calling efficiency, and deliver timely services to our users.”
(This information is published from a press release.)
