Mumbai: Starting 03 September 2024 customers of Vistara will not be able to make bookings for travel on or after 12 November 2024 as Vistara is all set to merge into Air India. All Vistara aircraft thereafter will be operated by Air India and bookings for the routes operated by these aircraft will be redirected to Air India’s website. Vistara will continue to take bookings and operate flights as usual till 11 November 2024.
During this transition period, both Vistara and Air India will ensure necessary support, consistent communication, and convenience to all customers, every step of the way. Customers are advised to read the Frequently Asked Questions (FAQs) on the Vistara website for any action they may need to take for their travel with the airline.
Vinod Kannan, Chief Executive Officer, Vistara, said, “We are immensely grateful to all our customers for their support and patronage over the last 10 years. As we progress further in our growth journey, we want to emphasize that this merger is about offering them more choice with a larger fleet and a wider network, while elevating the overall travel experience. Vistara and Air India are committed to ensuring that this transition is smooth and hassle-free. We are excited about this new phase in our journey and look forward to welcoming our customers again soon – as Air India.”
Campbell Wilson, Chief Executive Officer & Managing Director, Air India, said, “Cross-functional teams from Air India and Vistara have been working together for many months to make the transition of aircraft, flying crew, ground-based colleagues and, most importantly, our valued customers, into the new Air India as seamless as possible. The joint team looks forward to offering our guests an expanded network, additional flight options, an enhanced frequent flyer program and the best of both antecedent airlines and are grateful for the support of our loyal customers through this next phase of building a world class, world scale, global airline with an Indian heart.”
As the merger process moves ahead, regular updates will be shared with customers on the websites and social media channels of Vistara and Air India, and via e-mail. This includes information on web check-in, lounge access, ancillary services, and all other possible touchpoints. All efforts will be made by the dedicated teams across both airlines to ensure a seamless transition.
