MUMBAI: Conversive, which focusses on AI-powered CRM engagement has acquired VoxGenie, which works in Voice AI. This strategic move looks to add real-time, human-like voice automation to the SMS Magic and Conversive platform suite—advancing the company’s mission to deliver natural, intelligent conversations across voice, SMS, WhatsApp, email, and chat, all powered by a unified AI orchestration engine that transcends language barriers.
Conversive says that the acquisition position it as the first truly omnichannel and multimodal engagement platform. By combining voice interactions with advanced conversational automation, Conversive says that it delivers a breakthrough solution for multilingual, AI-powered customer service.
“Voice is not just another channel, it’s the most human form of communication. With this acquisition, we’re enhancing our ability to deliver natural, compliant, AI-powered voice interactions, built to work alongside SMS, chat, and messaging apps empowering brands to deliver seamless, compliant, and multilingual customer journeys that begin anywhere and continue everywhere,” said Nitin Seth, CEO, co-founder Conversive.
VoxGenie delivers voice-first conversational experiences. Its founding team now leads Voice AI initiatives for Conversive, focused on developing natively integrated voice capabilities tailored for high-impact industries and CRM ecosystems.
The enhanced Conversive platform now offers a suite of powerful voice-enabled capabilities designed to streamline customer engagement and support. Key features include voice-activated lead qualification and nurturing, appointment scheduling, and document collection, all accessible through natural voice interactions. The platform also delivers automated post-call summaries and real-time agent assistance to boost operational efficiency. Additionally, Conversive supports multilingual voice workflows with effortless transitions to SMS, WhatsApp, or live agents, ensuring a seamless and personalized customer experience across channels.
All capabilities are built with global compliance standards (TCPA, HIPAA, GDPR) in mind— ensuring businesses can scale customer engagement without compromising on security, auditability, or customer trust.
The AI-powered voice layer is designed for industries where empathy, timing, and trust are critical, such as healthcare, education, legal, financial services, and public sector programs. Voice AI empowers organisations to enhance engagement, accelerate response times, and scale operations without sacrificing the human touch. With VoxGenie’s technology, businesses can move beyond rigid IVRs and scripted bots to deliver personalized, context-aware voice experiences that feel natural and responsive.
Viren Baid, former co-founder of VoxGenie and now Head of Voice AI at Conversive, shared, “We’ve always believed voice conversations could be as frictionless and intelligent as messaging. Joining forces with Conversive gives us the scale and ecosystem to make that a reality. We’re excited to expand across India, North America, and Southeast Asia.”
