Tesco Bengaluru, the global business services, and technology arm of UK’s retail giant Tesco PLC, today announced the appointment of Sanjay Dora as the Chief Operating Officer of Tesco Business Services and Country Operations Lead for Tesco Bengaluru.
Sanjay brings great depth and experience of the entire lifecycle of a GBS. From setting up new capabilities and running large operations to driving transformation and delivering innovation, he has proven expertise and a track record of delivering strategic outcomes within global, multi-dimensional organisations. This is Sanjay’s second stint with Tesco Bengaluru. He was previously associated as Director of Tesco Business Services from 2011-2015.
In his new role, Sanjay will be responsible for smooth management of operations, compliance, governance, providing country leadership to Tesco Bengaluru. He will also be a part of the TBS Leadership Team and a board member of Tesco Bengaluru Private Limited.
Sumit Mitra, CEO, Tesco Business Services & Tesco Bengaluru, said, “Sanjay is a proven leader with a keen understanding of the GBS landscape. He brings vast consumer knowledge from various roles he has taken up across domains. As Tesco Business Services continues to drive value creation at the heart of the Tesco Group, Sanjay’s expertise and leadership will help power our next 3-year strategy. I am excited to have him on board and wish him a successful journey with Tesco Business Services”.
Speaking on the appointment, Sanjay Dora said, “Over the last few years, Tesco Business Services has grown leaps and bounds in many ways and evolved as one of the top 20 GBS organisations in the world. Tesco Business Services is well positioned for continued success as it has built strong talent base, matured capabilities and a world-class operating model that are aligned with Tesco’s purpose to serve its customers, communities, and planet a little better every day. I am looking forward to this exciting opportunity and leverage my experience to execute on TBS’s growth plans and generate more value for Tesco’s customers, shareholders, and communities”.
Sanjay’s last stint was as India Country Operations Executive at Telstra, a leading Australian Telecom major, where he helped build from scratch a world-class Technology and Operations capability delivering sustained long-term customer and transformational value. Prior to this, he worked with ANZ as Chief Operating Officer for their Group Service Centres in India, the Philippines, and China.
