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Investor education remains key as we focus on onboarding first-time investors: Kailash Kulkarni, HSBC Mutual Fund

by MN4U Bureau
July 18, 2025
in Exclusive
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Investor education remains key as we focus on onboarding first-time investors: Kailash Kulkarni, HSBC Mutual Fund
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Retirement is often perceived as the end of one’s professional journey. But the new investor education initiative from HSBC Mutual Fund #RetireToMore, looks to challenge that notion — urging Indians to see retirement as a new beginning, filled with more Life, Passion, and Freedom.

According to the HSBC Quality of Life report on retirement planning, 4 in 10 affluent individuals across all generations feel unprepared for their retirement planning, despite nearly 8 in 10 knowing what they need to retire. Nearly 58% plan to work post-retirement, not always by choice, but often out of necessity. While the average retirement savings needed in India is nearly USD 0.39 mn.

The above data brings out one clear message that “Retirement isn’t a choice, Planning for it is!” To drive this message home, HSBC Mutual Fund has launched #RetireToMore — a 360°, emotionally resonant campaign that positions Systematic Investment Plans (SIPs) as a simple, disciplined, and powerful route to building long-term wealth and securing a comfortable retirement.

Targetted at working individuals between 30 to 45 years of age, the #RetireToMore campaign is a series of 3 short digital films, each film focusing on 3 different aspects – Life, Passion, and Freedom respectively. Each narrative reflects the heart of the campaign: Retirement can be a time of rediscovery, provided one begins planning early.

1. The first film portrays a former corporate executive who now pursues her passion as a classical dancer.

2. The second film features a retired couple savouring the sunrise sitting at a high altitude on a cliff

3. And the third film showcases a banker who reinvents himself as a baker.

Medianews4u.com caught up with Kailash Kulkarni, CEO, HSBC Mutual Fund

Q. From a marketing perspective will the focus areas and priorities mainly rest on investor education in 2025?

Building trust and simplifying mutual funds for the masses is essential to expanding industry penetration in India. Investor education will remain a core priority, especially as we aim to bring more first-time investors into the fold.

Through our marketing efforts, we aim to amplify the performance and relevance of our existing top-quartile funds, which have consistently delivered strong outcomes and stand testament to our investment philosophy.

We are also launching innovative new products that address evolving investor needs and market dynamics. These will be backed by insight-driven campaigns that reinforce HSBC Mutual Fund’s commitment to investor relevance and long-term value creation.

So, our 2025 focus is dual: educating and empowering new investors, while also deepening engagement with existing clients through the promotion of both proven performers and new offerings. This balanced approach will help us accelerate growth, drive relevance, and build lasting relationships across segments.

Kailash Kulkarni

Q. One aim is to reshape the narrative around financial responsibility. How will this be achieved?

One of our key ambitions at HSBC Mutual Fund is to help redefine what financial responsibility means in today’s context—moving beyond saving to making informed, goal-linked investing a part of everyday life.

To drive this shift, financial literacy and investor awareness initiatives have been at the core of our long-term strategy. Through focussed campaigns and educational outreach, we have worked consistently to demystify mutual funds and embed better investment habits.

We have led several impactful initiatives like ‘SIP Hai Fayde Wali Aadat’, which encourages disciplined investing, and ‘SIP Ko Do Promotion’, which drives home the value of consistency in wealth creation. With our latest ‘Retire to More’ campaign, we have positioned retirement as a life of possibilities rather than limitations, highlighting the role of mutual funds in making that vision a reality.

Beyond mass campaigns, we have also taken targetted steps to promote continuity during market downturns. All our communication emphasises on the importance of staying invested in SIPs during market volatility. The message is clear: time in the market matters more than timing the market.

We also recognise that financial responsibility looks different for different segments. We therefore have customised programs for women, college students, young professionals, and first-time investors—helping them take their first steps in investing with confidence. From beginner toolkits to simplified content and live sessions, we continue to make mutual funds more approachable and inclusive.

Ultimately, we believe financial responsibility is about empowering people to take control of their financial futures. It is a responsibility we take very seriously—through both education and action.

Q. What was the brief given to the creative agency that led to the creation of the campaign about achieving a fulfilling retirement?

According to the HSBC Quality of Life report, 40% of affluent individuals feel unprepared for retirement planning, and nearly 58% plan to work post-retirement, often out of necessity. We wanted to encourage our target audience (30-45 years, male and female) to take control of their financial future by starting an SIP in mutual funds, ultimately achieving the goal of early retirement.

Through the campaign, we wanted to communicate that with consistent, disciplined investment, retirement is not only achievable but enjoyable.

Q. What are the various legs of the campaign? Which are the key markets being targetted for the TG30-45?

The campaign has been strategically structured across multiple legs to effectively reach and engage our core target audience, aged 30–45.

The campaign launched with a series of three short films, each showcasing different individuals achieving the kind of retirement they aspire to live. To ensure high visibility and mass reach, we activated impactful bus and metro branding in Mumbai.

Targetted emailers were deployed to directly reach potential customers within the 30–45 age bracket, educating them about retirement planning and driving traffic to our investor education platforms. Additionally, digital touchpoints include planned social media amplification.

Kailash Kulkarni

Q. CEOs and CXOs increasingly use LinkedIn for brand building. How is HSBC Mutual Fund using it as a B2B marketing avenue?

LinkedIn has become an important platform for brand building, particularly in the B2B space, and at HSBC Mutual Fund, we have embraced it strategically and responsibly.

As a brand, our LinkedIn presence is focused on building thought leadership, engaging meaningfully with our Investors and distribution partners, and amplifying key initiatives—ranging from investor education and product features to marketing campaigns and market insights. We share a wide array of high-quality, shareable content such as videos, infographics, expert commentary, and curated knowledge pieces that empower both investors and partners.

LinkedIn has also been used to highlight milestones and recognise the work of our teams and partners—while keeping the tone strategic, educational, and reflective.

For HSBC Mutual Fund, LinkedIn is not just a digital billboard—it is a relationship channel. It allows us to engage with industry voices, stay connected with the distribution community, and contribute to a larger dialogue around responsible investing and financial empowerment.

Q. What role will finfluencers and celebrities play in HSBC Mutual Fund’s marketing activities? What are HSBC Mutual Fund’s views on SEBI and ASCI guidelines on finfluencer marketing?

At HSBC Mutual Fund, we fully respect and comply with SEBI and ASCI’s guidelines on influencer marketing. The evolving regulatory framework is a welcome step toward ensuring transparency, investor protection, and responsible communication in the digital space.

When used responsibly, influencers can help break down complex concepts and drive greater awareness of mutual funds among younger or first-time investors. However, this must always be done within a strict regulatory framework—no exaggerated claims, no promotion of past performance as guarantees, and certainly no forward-looking returns. Our messaging is grounded in facts, backed by data, and always includes the necessary disclosures.

Our focus remains on education over promotion, facts over hype, and long-term trust over short-term traction..

Q. In a competitive mutual fund business what is HSBC Mutual Fund’s USP?

The USP for HSBC Mutual Fund lies in the combination of global investment expertise and local market insights. We bring the strength of being part of one of the world’s most respected financial institutions, with access to strong research capabilities, risk frameworks, and investment processes—while staying deeply rooted in the Indian investor’s journey and aspirations.

Our focus goes beyond performance—we are equally committed to investor education, responsible investing, and building long-term relationships through our robust distributor partnerships. With our ongoing efforts to empower both new and seasoned investors, we aim to deliver trust, consistency, and value at every step.

What truly sets us apart is our ability to combine global scale with local insight—offering the trust and stability of a global brand, with the agility and relevance of a domestic player.

Q. Is HSBC Mutual fund increasingly adopting a D2C sales strategy through things like an app, AI chatbots, AI agents etc?

Yes, HSBC Mutual Fund has embraced digital direct-to-consumer (D2C) tools to make investing easier and more accessible.

Our platforms—including our website, mobile app, and WhatsApp chatbot—allow investors to transact, monitor, and manage their investments with convenience and speed. Our digital journeys are designed not just for end investors, but also for our distribution partners—enabling them to seamlessly manage investments on behalf of their clients.

However, our approach to D2C is rooted in investor responsibility. We firmly believe that first-time or less informed investors should consult qualified mutual fund distributors or investment advisors before making investment decisions. Tools can enable access, but informed investing must always be the priority.

That said, in today’s evolving environment where digital adoption is rising rapidly, we are fully equipped to serve the digitally savvy investor. We continue to strengthen our tech stack to ensure that those who choose the D2C route have a secure, seamless, and intuitive experience—while staying aligned with our long-standing commitment to investor education and guidance.

Kailash Kulkarni

Q. Gen Z who has just started earning increasingly does not believe in a stagnant bank account. Is that a growing TG for HSBC and for the mutual fund industry?

Absolutely yes. Gen Z represents a rapidly growing and dynamic target group for both HSBC MF and the mutual fund industry. This generation is digitally native, financially curious and values purpose over products. Their belief in making money “work for them” rather than letting it lie idle, aligns strongly with the mutual fund proposition.

We see Gen Z not just as future investors but as informed decision-makers today. Their preference for instant access to information, transparent communication, and mobile-first investing experiences drives our approach to building digital tools, content, and campaigns tailored to their needs.

Q. What role is data analytics playing in helping drive leads and conversions for HSBC Mutual Fund and for the industry?

Data analytics is becoming the backbone of intelligent distribution and personalised marketing in the mutual fund space. At HSBC Mutual Fund, we leverage analytics across the investor journey—from prospecting to engagement, and retention.

With tools like predictive modelling and behavioural segmentation, we can better understand investor intents, personalise recommendations, and optimize campaign performance. For instance, lead scoring algorithms help us prioritise high-intent prospects, while cohort analysis reveals when and how to re-engage dormant users.

For the industry at large, data is enabling sharper decision-making, timely interventions, and better alignment of product offerings to life goals—making the entire ecosystem more investor-centric.

Q. The campaign has been rolled out across social media platforms, including YouTube, Instagram, Facebook, and LinkedIn. Is an understanding of the nuances of each platform including short form video content important?

Understanding the nuances of each social media platform is extremely important for the success of a campaign. Each platform has a unique audience preferred content formats and engagement styles.

Q. How has AI been leveraged to improve products and solutions and also to innovate from a marketing point of view?

Artificial Intelligence (AI) and in particular generative AI in the fund management space can help in stock research, evaluating financial and economic trends, investment decisions and risk management.

Currently at HSBC Mutual Fund, we use Bloomberg which has certain in-built AI based functions which help the investment team in summarising research reports and analyse companies. Apart from that we are in exploratory stages of considering other AI tools which can be used in the portfolio management field.

Kailash Kulkarni

Q. Are hard selling and product misinformation challenges that the mutual fund industry faces?

These are real challenges that the industry continues to navigate. Hard selling, particularly without a thorough need assessment, can erode trust—especially among first-time investors. Misinformation or oversimplification of product features can further exacerbate risk misalignment.

The solution lies in responsible communication and stronger investor education. At HSBC Mutual Fund, we believe in a “solutions-first” approach—focussing on customer goals, not just product push. We also work closely with our partners to ensure they are equipped with the right knowledge and tools to guide investors ethically.

The industry, regulators and distributors must work collectively to maintain transparency, ensure suitability and build a culture of informed investing.

Investors are requested to note that as per SEBI (Mutual Funds) Regulations, 1996 and guidelines issued thereunder, HSBC AMC, its employees and/or empanelled distributors/agents are forbidden from guaranteeing/promising/assuring/predicting any returns or future performances of the schemes of HSBC Mutual Fund. Hence please do not rely upon any such statements/commitments. If you come across any such practices, please register a complaint via email at [email protected].

Views provided above are based on information in public domain and subject to change. Investors are requested to consult their financial advisor for any investment decisions.

Mutual Fund investments are subject to market risks, read all scheme related documents carefully.

Tags: HSBC Mutual FundKailash Kulkarni

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