Mumbai: ACT Fibernet (Atria Convergence Technologies Ltd), one of India’s leading wired internet service providers, has elevated Aditya Singh from Senior Vice President to Chief Customer Experience Officer, effective January 1, 2026. In his new role, he will join the company’s Executive Committee (Excom) and lead its end-to-end customer experience transformation agenda.
Aditya previously served as Senior Vice President – Customer Experience and Loyalty at the group level. As Chief Customer Experience Officer, he will spearhead large-scale functional transformations across Customer Service (CC), Customer Retention (CCNR), and Service Delivery (SD), aimed at delivering consistent, seamless and superior service experiences nationwide.
The company said the strategic elevation reinforces its commitment to strengthening customer-centric operations as it scales across markets. Under Aditya’s leadership, ACT Fibernet will focus on enhancing network resilience, optimising field service operations, modernising customer care frameworks, and strengthening retention strategies to deliver a differentiated Wi-Fi experience.
By aligning operational excellence with customer satisfaction metrics, the company aims to further institutionalise service quality benchmarks across touchpoints and build deeper subscriber loyalty.
Aditya Singh, Chief Customer Experience Officer at ACT Fibernet, commented, “I’m deeply honored to take on this elevated role and join the Executive Committee at a time when the company is strategically heading toward new horizons, redefining connectivity and service for the customers. I look forward to accelerating this journey toward enhanced customer experiences, in line with our longstanding commitment to simplifying every touchpoint for customers and creating an indispensable connection that turns every subscriber into a loyal advocate of ACT Fibernet.”
