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AI is no longer optional — it’s a daily tool: Sunny Bijlani, Supreme Universal

by MN4U Bureau
August 7, 2025
in Exclusive
Reading Time: 5 mins read
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AI is no longer optional — it’s a daily tool: Sunny Bijlani, Supreme Universal
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Supreme, a real estate developer with over four decades of legacy, unveiled a refreshed brand identity earlier this year, reaffirming its mission to ‘Elevate Lifestyle’.

As part of this transformation, the brand introduced a new logo and a redesigned website. This comprehensive rebranding signals a strategic shift in Supreme’s mission, visual language, and market positioning — now reflected across its digital, social, and offline touchpoints.

Medianews4u.com caught up with Sunny Bijlani, joint MD Supreme Universal

Q. What factors prompted the launch of a new brand identity?

Real estate in India is undergoing a shift and Supreme has always believed in leading from the front. While we carry a legacy of over 40 years, we felt this was the right moment to rearticulate what we stand for: design-led transformation, trust, and simplicity.

The rebranding wasn’t cosmetic. It was a deep exercise in aligning every part of our business — from how we design, to how we speak, to how we show up across mediums — with our core belief that great design has the power to elevate everyday living. The new identity simply makes that belief visible.

Q. Could you shed light on the philosophy of ‘elevating lifestyles’ and how that’s reflected through the logo, website, and marketing?

For us, ‘elevating lifestyles’ isn’t about more marble or more amenities. It’s about thoughtful details that change how people feel in a space. It’s about calmness, clarity, usability, and beauty — all working together. You’ll see this philosophy reflected in our new logo — clean, confident, and rooted in structure. The arc in the ‘P’ is inspired by architectural detailing, a nod to our love for the craft.

The website was designed to be an editorial experience — less brochure, more inspiration. It reflects our attention to detail and design clarity, and we’ve ensured that every click gives you a feel of the Supreme way of thinking.

Q. What marketing activities are planned and how will you balance traditional vs digital media?

We’ve launched our new website and are building more assets that reflect our tone of voice — calm, confident, and relevant. Our media strategy will always be guided by where our audience is, not where everyone else is placing logos. We’re not trying to be a mass brand.

We’re a brand that values resonance over noise. So yes, digital is central — content creation, context-driven targetting, and sharp storytelling are key. But traditional media still has its place, especially when timed right. For us, it’s not either-or, it’s about doing both well.

Q. Is the TG NCCS A, A+? How have the expectations of luxury homebuyers evolved in the past 5 years?

Absolutely — our audience is evolved, aware, and selective. They seek meaning behind the materials. They want honest design, seamless delivery, and an experience that matches the premium they’re investing in.

Over the last five years, we’ve seen the definition of luxury shift from “statement” to “substance”. Our customers now value thoughtful planning over flashy facades, and finesse over excess. That’s exactly what we build for.

Q. Will the company go the brand ambassador route or focus on influencer marketing?

Neither. We’ve never needed a face to validate what we do. Our work — and our customers — speak for us.

The strongest growth we’ve seen has been through word-of-mouth and referrals. We’d rather focus on doing the work right, telling the story honestly, and letting our homes become the true ambassadors of our brand.

Q. How is Supreme using AR/VR for immersive storytelling online?

Real estate is one of the few industries where people commit before seeing the final product. That’s a big responsibility. We use AR and VR to make that journey more transparent and immersive — through walkthroughs, experiences, and tech-enabled galleries.

We’ve also gone a step further and built tech museums in our sales galleries that let customers touch and see the very materials we use. It’s about building trust — not just showcasing the dream, but grounding it in reality.

Q. How have values like trust, integrity, and craftsmanship helped set Supreme apart in a competitive market?

These aren’t just values we write on walls — they’re part of how we operate daily. From maintaining zero debt to never overcommitting on timelines, from choosing the right partners to investing in design first — everything we do flows from these principles.

We believe trust is built quietly, through consistency. That’s why, even in a noisy market, Supreme has always had a voice of its own.

Q. Could you talk about upcoming projects and how data is helping shape decisions around timing and pricing?

We’re looking at a few large-format land parcels in Pune and some marquee locations in Mumbai. In Mumbai, location will be the premium. In Pune, scale and design innovation will take center stage.

Data today helps us gauge everything — absorption trends, micro-market sentiment, customer aspirations — it gives us the clarity to time, price, and position our launches better.

Q. What role is AI playing in shaping content and business decisions?

AI is no longer optional — it’s a daily tool. From optimising layouts to generating sharper creatives to identifying whitespace in the market, we use AI to make better decisions, faster.

But what matters most is how we use it — not to replace intuition, but to sharpen it. For us, AI is about amplifying human insight with speed and precision.

Q. Hyper-personalisation is key today. What are Supreme’s efforts in this area?

Homebuying is one of the most emotionally invested decisions people make — and unlike retail, this relationship spans years, not minutes.

From the first visit to the final possession, we look at multiple touchpoints: chatbots, VR previews, milestone celebrations, and more. Even things like construction updates, payment nudges, or community invites — when done mindfully — build a deeper relationship. For us, hyper-personalisation is not a feature; it’s an attitude toward customer experience.

Q. Could you shed light on Supreme’s social media strategy, especially on B2B platforms like LinkedIn?

We avoid self-congratulatory noise. Our content is crafted to be real, insightful, and relevant — whether it’s showcasing design thinking, spotlighting collaborators, or documenting site stories.

LinkedIn, in particular, helps us connect with professionals, collaborators, and the design ecosystem. We use it not just to talk, but to listen.

Q. Is Supreme only focussing on Mumbai and Pune, or are there expansion plans?

Mumbai and Pune will remain our focus in the near term — we know these cities intimately, and there’s still so much to do here.

That said, we’re always scanning for the right opportunity. We won’t expand for the sake of it — but if the right city, right land, and right story align, we’re open to that next chapter.

Tags: Sunny BijalniSupreme Universal

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