“Who am I trying to communicate to and what do I want them to do?”
Public Relations is all about building trust, communicating reliable messages and gaining credibility among target audiences. Equipped with strategies and techniques, PR firms help brands deal with crisis communication while staying relevant. Imagine,what would happen if a brand clamed up during a crisis and stopped talking? It would cease to be credible!
Although brands are engaging through webinars and podcasts with the hope of being recognized, it isn’t really enough to make them stand out from the crowd. In an attempt to deal with the economic brunt of the pandemic, many companies are tightening their economical strings by letting go of their PR agencies.
But like the marketing guru Seth Godin states: “People do not buy goods and services. They buy relations, stories and magic.” And what better time to spread positivity then now?
Effective and reliable communication is the need of the hour, and who better to take charge of relevant messaging than PR professionals?
Set The Right Tone
One of the worst things that can happen to a brand is for it to put out content that is tone-deaf. A PR agency will help adopt a brand’s communication tone to suit the needs of the audience. Moreover, since people are searching helter-skelter for news updates and the latest industry trends, it is important to cater to their needs responsibly by sharing relevant and untarnished communication.
Track Your Brand’s Reputation
Currently, brands are trying to manage both a crisis and their reputation and a couple of insensitive posts could severely impact how consumers interact with your brand. PR firms facecrisis and reputation management. Their ability to put out fires and adapt to different situations is definitely something worth investing in. Especially, when the business is close to being stagnant.
Talk About What Matters
The sudden onset of the pandemic threw everybody off their game, with brands and agencies being no exception; with hardly any time to strategize and evaluate how to respond. Having a PR firm craft sensitive stories in tandem with what news organizations and audiences are talking about is a blessing in disguise. Using social media to assure consumers that your brand is invested in maintaining transparency and looking out for the interests of their audiences will pay off in the long run.
Have A Solid Plan
There is nothing more humbling than planning communications right down to the very last detail and then having it all come crashing down. A few months ago, this would have been just a fleeting thought and not the reality that it has become today. Crisis communication however begins with a plan, and this is where PR firms have it all mapped out.
In today’s 24-hour news cycle, if your brand does not have a crisis management plan, it is bound to get difficult to survive the cut-throat competition. Any post-crisis lag in communication could be detrimental. Predominantly, for your internal audiences- your employees! People will remember which brands responded well to a crisis and which ones chose to stay hidden.
‘What’ a brand communicates also needs to also reflect in ‘how’ they communicate.
It not only showcases a level of authenticity, but also demonstrates a brand’s commitment to the overall well-being of both, their consumers as well as stakeholders. PR agencies know all the inside tips and tricks to mitigate a crisis and come out at the top and PR professionals are seasoned enough to helps avoid the spread of misinformation, while ensuring continuous productivity. When in doubt, turn to a PR firm, because staying relevant requires staying credible.
Authored article by Mr Asif Upadhye, Director at SPRD