Kapture, a SaaS-based Customer Experience platform has announced the appointment of Lijo Mathew as Vice President of Operations. With this appointment, the CX platform takes a step forward in strengthening its leadership team and market position.
Prior to joining Kapture, Mathew worked in strategic roles ranging from being Group Leader to Vice President of Operations with organizations such as Accenture, Sutherland Global Services, Tata Business Support Services, Wipro BPO and NIIT.
Lijo Mathew brings him with 22+ years of experience in overseeing customer experience, product implementation, and account management functions. The company stated that this appointment will play an instrumental role in enriching its business strategies in industrialising the product implementation roadmap.
Commenting on his appointment, Sheshgiri Kamath, CEO & Co-founder, of Kapture, said, “Vikas and I are excited to welcome Lijo to the team and the rocketship that is Kapture. Kapture is growing from strength to strength and having Lijo as a key leader is critical for us. Lijo has rich domain expertise and experience which look forward to leveraging into Kapture. This is a step in the right direction for both of us as we look forward to scaling Kapture together in the coming years.”
On joining Kapture CRM, Mathew, said, “I am thrilled to join Kapture. Their culture, commitment, and emphasis on customer-centric solutions have truly impressed me. With a unique blend of people, processes, technology, and intelligence, Kapture’s Customer Support Automation platform is poised to make a significant impact across industries. I am excited about the opportunity and look forward to contributing to the company’s future success and providing leadership in shaping its growth trajectory.”
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