Delhi: Airport Authority of India (AAI) in its continuing efforts to provide world class infrastructure and services to its stakeholders has been endeavouring to excel its global peers by undertaking various initiatives. As one of the initiatives, the AAI has been participating in the Airport Service Quality (ASQ) survey conducted by Airports Council International (ACI) in order to get the feedback from the passengers on various parameters of services rendered by airports and also get Authority’s airports benchmarked with other participants in ACI-ASQ survey worldwide.
MRSS India – BSE listed (1st & Only) Market Research Company will conduct ACI-ASQ survey at 20 airports for a period of 3 years (2018-20). During the survey, MRSS India professionals will capture information from lakhs of passengers travelling through domestic as well as international airlines as per the guidelines of ACI.
Mr. Sarang Panchal, Managing Director of MRSS India commented on this win, “This validates our belief in the Airport and Airlines vertical in Asia which is expected to be half a trillion dollar industry. Airports in India have graduated very quickly in the past few years and for us it is a matter of pride that GMR/Delhi International Airport Limited is the joint 1st in its category of airports. We are highly confident that we will add more airports and airlines in our client portfolio in the coming couple of years while providing substantial tailwinds for our continued growth.”
The 20 airports are as follows: Ahmedabad, Chennai, Kolkata, Goa, Jaipur, Amritsar, Srinagar, Lucknow, Pune, Indore, Guwahati, Bagdogra, Patna, Calicut, Coimbatore, Mangalore, Bhubaneswar, Varanasi, Trivandrum and Vizag.
