Delhi: New Relic, the Intelligent Observability company, has announced the appointment of Brian Emerson as Chief Product Officer (CPO). In his new role, Emerson will lead the company’s innovation strategy and execution for its Intelligent Observability Platform, which serves 85,000 customers globally to optimize business and IT operations while managing costs.
Emerson brings over 25 years of experience in product development and management across high-growth software and cloud companies. Before joining New Relic, he was Group Vice President & General Manager at ServiceNow, where he scaled the IT Operations Management (ITOM) business ninefold and led strategy, go-to-market, and product execution. He has also held senior leadership roles at VMware, BMC Software, and Remedy, contributing to some of the most widely adopted enterprise software products in the industry.
“Brian joins New Relic at a critical time as we accelerate our mission to empower organizations to thrive in an AI-first world,” said Ashan Willy, Chief Executive Officer, New Relic. “With his exceptional track record leading product management at successful global IT operations and cloud companies, Brian is the ideal executive to drive our innovation as we stay ahead of customer needs.”
In his new role, Emerson will report to Willy and lead the product management team overseeing new platform capabilities and partner integrations. Over the past year, New Relic has rolled out more than 25 innovations across its Intelligent Observability Platform, offering unified visibility across infrastructure, applications, and AI pipelines. The company was also named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the 13th consecutive year.
“New Relic has differentiated itself in the market by making observability intelligent and proactive, saving businesses invaluable time and money,” said Brian Emerson, Chief Product Officer, New Relic. “The opportunity to lead a world-class product team and bring new capabilities to the company’s renowned platform is incredibly exciting. I look forward to partnering with the executive, product, and engineering teams to help our customers move their businesses forward.”
