New Delhi: The industry regulator TRAI has submitted its recommendations on KYC norms for DTH set top boxes to the Ministry of Information and Broadcasting as required by the ministry on the matter in December last year.
In its list of sanctions TRAI stated that the DTH operator should authenticate the subscriber’s identity and also install the connection at the address mentioned in the application form.
It also said there is no need to mandate physical verification at regular intervals, as it will incur a huge cost to the DTH operators and inconvenience to the consumers.
“However, for existing set top boxes, which are not attached to any mobile number of the subscriber, efforts should be made by the DTH operator to associate such set top boxes issued by them to link with a mobile number within a period of two years,” stated the regulator’s recommendations.
The DTH operator should collect the document for proof of identity of the subscriber in cases where link with a mobile number is not possible, the TRAI said.
The recommendation stated that the DTH operator should install the connection only at the address mentioned in the Customer Application Form (CAF) and the address of the installed set top box must be verified by a representative of the operator whose record should also be maintained, it added.
“DTH operator should ensure the identity of the subscriber by sending a one-time password (OTP) to his registered mobile number,” the TRAI said.
In cases where registered mobile the subscriber/corporate body does not provide number, DTH operator should collect proof of identity or any other similar document which can establish the identity of the user either in physical or electronic form before provisioning of the connection, the recommendations said.
There is no need to mandate DTH operators to incorporate Location Based Services (LBS) in DTH set top boxes, it added.
