Mumbai: Xtelify, the digital subsidiary of Bharti Airtel, has announced the launch of its telco-grade, sovereign cloud platform — Airtel Cloud — and an advanced AI-powered software platform to support global telecom providers. These cutting-edge solutions mark a major milestone in Airtel’s mission to empower businesses with secure, scalable, and intelligent digital infrastructure.
Tailored to manage 140 crore transactions per minute for Airtel’s internal operations, the newly commercialized Airtel Cloud is hosted on next-generation sustainable data centres and comes equipped with Gen-AI-based provisioning, advanced IaaS and PaaS offerings, and round-the-clock support from over 300 certified cloud experts. Built in India, the platform guarantees seamless scalability, secure migration, cost optimization of up to 40%, and complete data sovereignty for Indian enterprises.
In addition to the cloud launch, Xtelify unveiled a futuristic software platform designed to eliminate operational complexity for telcos worldwide. The platform offers a converged data engine, an AI-enabled workforce platform, and an end-to-end experience management suite aimed at reducing churn, enhancing customer satisfaction, and boosting ARPU.
The company also announced three major global partnerships:
- With Singtel, Xtelify will deploy Xtelify Work, an AI-powered field productivity platform that enhances dispatch, fleet optimization, task management, and governance.
- With Globe Telecom, Xtelify will roll out Xtelify Serve, a next-gen customer experience platform in the Philippines, enabling omni-channel engagement and AI-led service assurance.
- With Airtel Africa, Xtelify will implement its full suite — Data Engine, Work, and IQ — to empower 150,000 field agents across 14 countries and deliver intelligent, secure, and scalable customer engagement tools.
Gopal Vittal, Vice Chairman and MD, Bharti Airtel, stated, “It is a very pivotal moment in our history as we take our world-class, home-grown platforms of Airtel Cloud and software solutions to businesses in India and telcos all over the world. We are privileged to have signed on partnerships with three top-tier companies already — Singtel, Globe Telecom and Airtel Africa.”
“Within Airtel, we have been actively harnessing digital innovations at unmatched scale to transform our services and enhance customer experience at Airtel for many years now. This has involved powering over 590 million customer touchpoints and solving some of the most complex telecom challenges in the world. All this is enabled by Airtel Cloud where all our applications run at a very compelling cost. Today, we are also excited to take our telco-grade, sovereign-cloud platform and help businesses in India innovate faster, scale smarter and stay secure in today’s rapidly-evolving digital landscape. All controls of our cloud will reside strictly within the country ensuring zero possibility of any entity outside India being able to access any part of this data or its working.”
Ng Tian Chong, CEO, Singtel Singapore, added, “We are always looking for ways to better equip our field engineers so we can deliver the best possible experiences to our customers. This platform enables us to reimagine our workflows with AI at the core, improving both efficiency and customer service. By optimising dispatch and resource management, our engineers can reach customers more quickly, resolve issues with greater accuracy and reduce our overall carbon footprint. We’re also able to enhance productivity, strengthen governance, and ultimately deliver more value to our customers.”
Carl Cruz, President and CEO, Globe Telecom, said, “At Globe, our North Star has always been our deep desire to help uplift the lives of Filipinos by creating meaningful, reliable, and human-centered experiences. This partnership with Airtel and Xtelify is a bold step forward in that aspiration, empowering us to serve our customers with greater empathy, intelligence, and speed. By integrating Xtelify’s AI-powered Case Management Platform into our operations, we bring to life our commitment to best-in-class service across every journey, from the first touchpoint to final resolution.”
“We are proud to collaborate with Airtel and Xtelify, two like-minded partners equally committed to raising the bar for customer experience globally. Together, we are not just launching a platform, we are building a new standard for service excellence, one that helps bring our shared vision of a more admired and more customer-centric telco to life.”
Jacques Barkhuizen, Group CIO, Airtel Africa, commented, “We are excited to have Xtelify as a core technology partner, enabling us to deliver meaningful digital advancements and enriching the lives of millions across Africa.”
