Sinch, which looks to power meaningful conversations between businesses and their customers through its Customer Communications Cloud, has set up a new office in Thrikkakara, Ernakulam. Situated within the UB Business Center of Kochi, this facility will aim to offer Sinch’s customers across Kerala anexperience tailored to their needs.
Sinch will serve brands within the vicinity across industries such as BFSI, Retail, Media among others. The expert team at Sinch in this location will handle all the products, which includes Push messaging, WhatsApp Business APIs, Email-IVR Solutions, Chat Bot Services and other CPaaS products along with Customer support for all these services.
Federal Bank, South Indian Bank, ESAF Bank, Muthoot Finance, Muthoot Fincorp, Manappuram, Geojit Financials, Indel Money, Joy Alukkas, Lulu Group, MyG, Asianet Communications, and Malayala Manorama are some of the top brands that Sinch will provide their CPaaS services in this region.
Sinch MD Nitin Singhal said, “Southern India stands as a vital market for us due to its diverse consumer base and vibrant economy which gives us an opportunity to thrive and establish a strong market presence. Strategically positioned in Kochi, this new location ensures a close proximity to our customers across Kerala. Our cutting-edge CPaaS technology will improve the customer experience and reduce technological hurdles of major businesses in the south. Sinch’s WhatsApp business solution empowers banks to engage with more than 90 per cent of their customers through mobile banking in South India which provides a reliable and efficient way to connect with its customers.”
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