Mumbai: Borzo, a global intra-city delivery platform for businesses and individuals, has appointed Darryl Dias as Country Head – India. The appointment comes at a time when India has emerged as Borzo’s largest and fastest-growing market, contributing nearly 65% of the company’s global gross merchandise value (GMV) and over 75% of total deliveries worldwide.
In his new role, Dias will lead the company’s India business with a focus on accelerating growth, strengthening operational excellence, and expanding Borzo’s position in the country’s fast-evolving on-demand delivery ecosystem.
With over 15 years of experience across operations, business strategy, and product development, Dias brings deep expertise in building scalable systems and driving sustainable growth in technology-enabled businesses. At Borzo, he will be responsible for strengthening the company’s market presence, deepening its SME customer base, and building India as a strong standalone business unit. Today, India accounts for nearly 90% of Borzo’s active global customer base, supported by a network of 40,000+ monthly active delivery partners, making it a critical market for sustained and profitable growth.
Before joining Borzo, Dias was the Co-Founder of Magenta Mobility, where he played a key role in scaling operations and building technology and business processes within India’s electric mobility ecosystem. Earlier in his career, he worked with multinational organizations including Abus Kransysteme GmbH, gaining experience across both technical and commercial functions.
Commenting on his appointment, Darryl Dias, Country Head – India, Borzo, said, “India is at a pivotal moment in the evolution of on-demand logistics, driven by the rapid growth of SMEs, e-commerce, and q-commerce. What excites me most is the opportunity to build a highly efficient, technology-led delivery ecosystem that levels the playing field for millions of businesses of all sizes to scale seamlessly. Borzo is uniquely positioned to enable this with its global expertise and mature technology.”
He further added, “Over the next few years, on-demand delivery in India will move from being a convenience to becoming core infrastructure for commerce. Hyperlocal and same-day delivery will increasingly become standard expectations, especially for SMEs and local businesses. Our vision is to make Borzo one of the most trusted and efficient intra-city delivery platforms in India by simplifying logistics through technology while ensuring affordability and reliability.”
Commenting on the appointment, Alina Kisina, CEO, Borzo, said, “India is a cornerstone of Borzo’s global growth story, driven by its vast and dynamic SME ecosystem and rapidly evolving commerce landscape. As we continue to scale our presence here, building trust and delivering consistent service quality remain central to our approach. Darryl’s strong operational expertise and deep understanding of India’s mobility and logistics ecosystem make him well-positioned to lead this next phase of growth. With his leadership, we aim to further strengthen our intra-city delivery capabilities while continuing to empower businesses with reliable, technology-driven logistics solutions.”
India has rapidly emerged as Borzo’s most strategic market. The company has also seen strong traction from SMEs, which continue to drive the majority of demand on the platform, alongside growing adoption across food, grocery, and retail segments. With an average quarterly GMV of approximately ₹500 million in India, Borzo is now focused on deepening its presence across existing cities while unlocking new high-growth clusters.
As part of its India growth strategy under new leadership, Borzo will focus on expanding deeper within high-potential urban and emerging markets, strengthening its delivery partner network, and continuing to invest in technology-led innovations such as AI-driven route optimization, fraud detection, and enhanced customer experience. The company also aims to further localize its operations to better serve the nuanced needs of India’s diverse SME ecosystem.
India is expected to play a defining role in Borzo’s global growth journey, not only as its largest revenue contributor but also as a key innovation and operations hub, driven by its scale, digital adoption, and highly dynamic SME-led commerce ecosystem.
