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Fixed-scope deliverables are outdated; strategic partnerships that align with broader business goals are the future: Hemal Majithia, Oktobuzz

by MN4U Bureau
December 23, 2024
in Exclusive
Reading Time: 7 mins read
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Fixed-scope deliverables are outdated; strategic partnerships that align with broader business goals are the future: Hemal Majithia, Oktobuzz
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Oktobuzz, founded in 2013 by Hemal and Neha Majithia, is a brand and digital solutions agency. Focussed on creating impactful digital campaigns that drive client growth, Oktobuzz says that it aims to be their clients’ most trusted digital companions. The agency offers what it says are high-quality services at competitive costs, with a mission rooted in the belief that ‘When the client wins, we win. When the client grows, we grow.’ Oktobuzz crafts data-backed creative solutions to foster business growth, setting them apart from other agencies in the industry.

The agency’s client list includes CNN-News18, Citi India, Amazon Audible, CNBC-TV18, Satya Paul, Hamley’s India, HarperCollins India, Westside, ACCA, Bath & Body Works, Aldo Shoes, Vithoba Health Care and author Amish Tripathi.

Unique Selling Propositions (USPs)

Oktobuzz says that it stands out due to its rapid turnaround times, client-centric systems, and high-quality offerings at competitive costs. They provide meaningful digital campaigns and train companies to achieve the same, focusing on attribution and ACOS-led performance, insight-led strategy, and continuous training. Oktobuzz’s approach ensures client-centric solutions with faster turnaround times, high-quality offerings, and competitive costs.

Service Offerings

Oktobuzz offers digital marketing services, including:

● Insight-led Brand Consultancy: Strategic planning and brand positioning

● Digital Solution Consultancy: Focussed on business objectives

● Social Media Marketing: Goal-based campaigns

● Performance Marketing Campaigns: ROI-led strategies

● Search Engine Optimisation: Enhancing online visibility

Website Design and Development: Data-driven and user-friendly

● UX/UI Design: Optimized for user experience

● Video Production: Result-oriented content

● Book Marketing Services: Specialised for authors and publications

● Influencer Marketing: Effective collaborations

● Engaging Podcasts: Creative audio content

● AR/VR Innovations: Cutting-edge technology solutions

Oktobuzz added that it is inspired by one of the most intelligent invertebrates in the world: the Octopus, which has exceptional problem-solving abilities. The agency tries to imbibe this in spirit by focusing on one “big idea,” which is amplified and executed through a result-oriented 360-degree approach.

The agency creates digital campaigns that it said work and train companies to do the same, growing clients’ businesses with one objective in mind. Its approach includes attribution and ACOS-led performance, insight-led strategy, creative and UX design, and continuous training.

The Oktobuzz Journey

Oktobuzz’ founder Hemal Majithia can easily be called one of the pioneers in the digital marketing space in India. When he first became interested in social media and digital marketing in 2010 and started implementing it at a financial planning company where he worked, the sector was nascent in the country.

In fact, at that time, there were no formal courses in digital marketing in India or news websites dedicated to this particular marketing segment. Therefore, Hemal learnt the tricks of the trade by following the Facebook and Twitter blogs and some US-based industry news websites. Through hits and misses, he mastered the various avenues of digital marketing; the rest is history.

After setting up the digital marketing division of a Mumbai-based agency and making it the company’s most profitable unit within two years, Hemal decided to take the entrepreneurial plunge to fulfil his dream of being a digital companion to his clients in the true sense.

Around this time, Hemal and Neha consulted several brands to set up digital operations and functions within their organisations. Through these experiences and based on Hemal’s digital marketing and creative acumen and Neha’s expertise in marketing, HR and operations, the couple decided to take it to the next level, and that is how Oktobuzz was born.

Author Ashwin Sanghi was the agency’s first client. The celebrated author gave Oktobuzz the responsibility of managing his entire digital marketing and social media campaign. This gave Oktobuzz the much-needed initial push, and thereafter, the agency grew both in terms of clients and team.

To take Indian advertising and creativity to international platforms, the Founders of Oktobuzz plan to set up a base in at least one prominent international location in the next two years and then steadily expand their global footprints.

Another primary goal is to formalise the agency’s culture and make it so robust that Oktobuzz would be acknowledged by all stakeholders, including employees, media, and industry associates, as the best company in India to work for.

Medianews4u.com caught up with Hemal Majithia, Founder Chief Oktomind, Oktobuzz.

Q. How was 2024 for Oktobuzz in terms of client roster growth, revenue growth and other metrics?

2024 was a transformative year for Oktobuzz. We didn’t just grow our client roster; we strategically expanded our portfolio by attracting brands that align with our innovative digital marketing approach. Our growth wasn’t just about numbers, but about deepening our impact.

We leveraged our expertise in branded content and data-driven strategies to help clients break new ground, with several campaigns gaining international recognition. The year marked a significant shift from traditional marketing approaches to more personalised, technology-enabled solutions that deliver tangible business outcomes.

Q. Could you talk about work done in 2024 by the agency that stood out for clients like HarperCollins India which is a traditional company, Vithoba?

In 2024, we reimagined content marketing through a precision lens. For traditional clients, we demonstrated that data and creativity can coexist brilliantly.

Our approach went beyond generic content creation to developing hyper-targetted narratives that speak directly to specific audience segments. Take our work with Vithoba, an Ayurveda-based oral care brand.

We are developing their market presence from a regional Maharashtra-focused brand to a national player, strategically expanding their footprint in North Indian markets through nuanced, culturally resonant storytelling and targeted digital campaigns.

Q. This festive season influencer marketing was used a lot more compared to 2023. Spends rose from 10 per cent of a brand’s marketing budget to 30 per cent. How did Oktobuzz leverage the opportunity?

We made a conscious shift in the way we approach influencer marketing, by moving beyond transactional collaborations to strategic brand partnerships. Instead of chasing follower counts, we focussed on finding content creators who genuinely embody brand values and can create authentic narratives.

Our influencer strategy in 2024 was about co-creating content that feels organic, not manufactured.

We carefully curated influencers that could cut through the digital noise, ensuring each collaboration delivers measurable impact during critical marketing moments like festive seasons and product launches.

Hemal Majithia

Q. How did AR and VR help Oktobuzz drive brand engagement and build lasting digital connections for its clients among digital cohorts?

AR and VR weren’t just technological gimmicks for us in 2024, but powerful storytelling tools. We created immersive experiences that transformed user interactions. For a beauty brand, we implemented AR virtual try-ons that increased engagement and conversion rates.

During the election season, we helped a media brand use VR to create interactive opinion platforms, turning passive consumers into active participants. These innovations aren’t just about technology, but about creating meaningful, memorable brand experiences that drive loyalty and connection.

Q. Did hypersonalisation come into its own in 2024 when you look at trends seen in digital marketing in 2024? What were the other trends seen in 2024 in the digital marketing space?

In 2024, hyperpersonalisation became the core strategy for many of our brands, delivering tailored campaigns that drove real results. For a retail fashion client, we used AI to craft dynamically optimised content during a peak sale period targeting holiday goers and wedding guests differently, boosting click-through rates for the client.

We also Geo-targetted ads for a FMCG brand that increased local sales significantly by aligning offers with regional events.

Hemal Majithia

Q. Were margins getting squeezed another trend seen in the digital agency space in 2024 though digital spends are growing? In 2025 will digital agencies need to demonstrate positive business outcomes to clients to thrive as opposed to just putting up an agreed upon number of social media posts?

Agencies must adapt to the ever-changing landscape of platforms and brand needs, focussing on delivering value rather than competing on margins. The era of fixed-scope deliverables is outdated; instead, strategic partnerships that align with a client’s broader business goals are the way forward.

By moving beyond execution to offering integrated, impact-driven solutions, agencies can maximize outcomes for clients while enhancing their own role and value in the collaboration.

Q. How big a growth opportunity will tier two and three towns and cities represent for digital agencies like Oktobuzz in 2025 given the rapid growth in smartphone penetration?

Tier two and three markets are not just an opportunity—they’re the large digital frontier looming over us. With smartphone penetration and internet accessibility rapidly bridging urban-rural divides, these markets represent a massive, untapped potential.

For forward-thinking agencies like Oktobuzz, success in 2025 will be defined by our ability to craft nuanced, locally resonant digital strategies that speak directly to these emerging consumer bases.

Q. What are the effective ways in which the agency helps clients avoid wastage of ad money in the digital realm?

We help clients avoid ad spend wastage by leveraging data-driven targeting, continuous optimisation, and strategic budget allocation. By focusing on clear objectives, excluding irrelevant audiences, retargeting interested users we ensure every dollar works smarter.

Utilising AI and automation for predictive analysis and most importantly showcasing to clients how staying invested in the plan is more beneficial than giving into the temptation of constantly changing strategy, we have been able to reduce inefficiencies and derive better results.

Q. How is AI helping Oktobuzz increase operational efficiency and help measure ROI for clients? Is the fear of AI replacing creative people justified?

AI for us is a creative accelerator, not a replacement. We view it as an intelligent collaborator that amplifies human creativity.

By automating routine tasks and providing rapid insights, AI frees our teams to focus on strategic, high-impact creative problem-solving. We’re not just using AI; we’re teaching our teams to orchestrate AI capabilities to deliver unprecedented value to our clients.

Hemal Majithia

Q. At the same time AI is resulting in fraud growing like bots. How does the agency help clients tackle this?

While tackling AI-driven fraud like bots isn’t our primary area of focus, we do take basic precautions to safeguard client campaigns. This includes working with trusted platforms, monitoring performance metrics to spot irregularities, and ensuring transparency in our data.

Q. What progress did the agency make in the branded content area in 2024? Though this area is still at a nascent stage will India follow the US in this regard?

Branded content in 2024 was our strategic playground. We moved beyond traditional advertising to craft narratives that don’t just communicate but connect.

By helping brands develop value-driven, authentic content, we’re not just following global trends—we’re setting our own. The Indian market is ripe for sophisticated branded content, and we’re inching to help brands maximise this space.

Q. Finally does the agency also assist CEOs of companies do B2B marketing on platforms like Linkedin through things like videos, catchy posts? Kindly elaborate. Linkedin recently announced a slew of new features.

We actively assist CEOs and organisational leaders in building strong personal brands on platforms like LinkedIn. By crafting compelling videos, creating engaging posts, and leveraging new platform features, we help them establish thought leadership and connect meaningfully with their target audience.

Over the years, we’ve seen how a CEO as a storyteller can enhance a brand’s narrative, adding authenticity and building trust with B2B audiences.

Hemal Majithia

Tags: Hemal MajithiaOktobuzzUSPs

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