Bengaluru: Kapture CRM, an enterprise-grade cloud-based SaaS CRM (Customer Relationship Management) platform, has partnered with Mumbai-based Image Consulting Business Institute. ICBI is using Kapture CRM to manage and optimize its sales and customer service processes.
ICBI is a very well-known establishment in image management and soft skills training space. ICBI offers courses to help interested candidates become image consultants as well as soft skills trainers for self-employment and employment purposes. Currently, ICBI-trained image consultants and soft skill trainers are present all over the world. Kapture CRM has been customized greatly to fulfill the current needs of ICBI.
Expressing his views on this partnership Mr. Rakesh Agarwal, Managing Director of ICBI, says “We are very thankful to the team at Kapture CRM for enabling several customizations tailored to our business needs and process. ICBI has benefited greatly from Kapture’s efforts to understand our real issues and finding a way to handle them through their system. Their quick responses and high-quality services have impressed us very much. We’re looking forward to working with them.”
Sheshgiri Kamath, the CEO of Kapture CRM says “ICBI has a very unique business model compared to the rest of our clients. As we learned about their special CRM requirements, our team was excited to work with them and make it happen. ICBI, fueled by Kapture CRM, has driven better engagement and communication with its customers and consultants.”