New Delhi: KreditBee, an online credit solution provider, has strengthened its customer communication framework through a strategic partnership with Truecaller. By adopting Truecaller’s Customer Experience Solution Suite, the fintech platform aims to enhance trust, transparency, and operational efficiency across its loan disbursement and collection processes.
KreditBee’s integration of Truecaller’s Verified Business Caller ID enables the company to display its brand name, logo, category, verification tick, and green badge during outgoing calls. This reduces ambiguity for customers and reinforces authenticity at every interaction.
In addition, features such as Call Reason provide contextual information to customers about why they are being contacted—whether related to KYC verification, loan disbursements, EMI reminders, or customer support—thereby improving engagement and reducing friction. KreditBee has also implemented the Call Me Back capability, allowing customers to schedule preferred call-back slots to avoid missing critical loan-related communication. The company reports that these enhancements have contributed to improved loan disbursement timelines and stronger collections performance.
Speaking on the collaboration, Ajeet Kumar – Chief Operating Officer, Kreditbee, “At KreditBee, trust, transparency and timelines have always been the drivers of our interaction with customers. Our collaboration with Truecaller adds an important layer to our existing communication framework, further strengthening our customer outreach. It reinforces secure, reliable and trustworthy lines of communication with our customers. With this partnership, we continue to raise the bar on security to ensure every interaction from KreditBee remains authentic and protected.”
Speaking about the strategic partnership, Priyam Bose, Global Head of GTM and Developer Products at Truecaller, emphasized the shared vision of both companies to foster secure and efficient communication. “At Truecaller, our mission is to empower businesses by delivering seamless, secure, and contextually rich communication experiences that build trust and customer delight. We are thrilled to partner with KreditBee, India’s leading fintech platform, to enhance customer communication. Together, we are setting new standards for how trust, convenience, and digital innovation converge to shape the future of outcome-driven customer engagement.”
Truecaller’s Customer Experience Solution is currently trusted by over 3,000 businesses globally, enabling verified brand communication, improving recognition, and protecting customers from scams and fraudulent calls. Through this collaboration, KreditBee aims to further redefine customer engagement standards in India’s rapidly evolving fintech landscape.
