Gurugram: Shipsy, a leading provider of AI-native supply chain and logistics technology solutions, has announced the appointment of Servo Sawhney as its new Chief Customer Officer (CCO). The leadership addition reinforces the company’s commitment to accelerating customer value realization through AI and advancing its vision of building the autonomous supply chain.
With over 20 years of experience across customer success, go-to-market strategy, and enterprise transformation, Servo has been instrumental in scaling major SaaS organisations, including HighRadius. Known for enabling global enterprises to achieve measurable business impact through AI, he brings deep expertise in driving customer-centric transformation at scale.
In his new role, Servo will partner with supply chain leaders to help them envision, build, and execute their AI-transformation roadmap. The appointment comes at a time when enterprises globally are seeking partners who can deeply understand their operational challenges and deploy AI-native solutions that translate into tangible business outcomes.
His experience in simplifying complex technologies and converting them into practical, high-impact customer value will support Shipsy’s 150+ global customers in maximizing returns on their logistics technology investments. Servo will also collaborate closely with Shipsy’s product and engineering teams to help customers seamlessly orchestrate their digital workforce and transition to an agentic, AI-driven future.
“At Shipsy, we are committed to building an agentic future for our customers and understand that making these transformations successful requires a close partnership with the customer organization, and a clear understanding of where value can be unlocked to drive growth. Servo’s experience of managing complex transformations for Fortune 500 companies will play a key role in enabling this for Shipsy’s customers. I am confident that Servo will play a critical role as we gear up for our next phase of growth,” said Soham Chokshi, Co-Founder & CEO, Shipsy.
The announcement follows Shipsy’s recent partnership with Tech Mahindra, one of the world’s largest IT solutions and services providers. The collaboration aims to empower global supply chain leaders with scalable, AI-native capabilities tailored for retail, consumer goods, and logistics enterprises.
