Mumbai:Shoppers Stop, India’s leading fashion retailer has appointed Ms.Uma Talreja as Customer Care Associate,Chief of Marketing &Customer Officer(CMCO).
Speaking about this appointment, Mr. BVM Rao, Customer Care Associate &Head HR – Shoppers Stop Limited said,“We are delighted to have seasoned marketing professional like Uma, who shares the same vision like us, and can help make informed decisions that will have positive impact on delivering delightful customer experiences”.
As the CMCO, Ms. Talreja will be responsible for evolving customer centric strategies and create seamless shopping and service experience across the customer lifecycle. With over 20 years of diverse experience and demonstrated success of working in brand marketing and digital initiatives across retail and fashion industries, Uma will lead the transformational role that enables business, brand, marketing and services strategy. Her focus will be to leverage consumer insights and data analytics to create initiatives that help meet changing needs of the customers.
On this occasion, Uma Talreja, Customer Care Associate, Chief of Marketing & Customer Officer- Shoppers Stop Limitedsaid, “Shoppers stop is a leader when it comes to creating experiences for customers. It has very strong customer and partner relationships that have helped the brand over decades in creating a strong position for itself. As consumers have evolved and with the changing environment, the role of marketing has transformed and am excited to see how the next era of the brand will evolve.”
Uma brings with her the skills in Marketing Management, Retail, Customer Relationship Management (CRM), Brand Implementation, and Digital transformation. With a Master’s degree focused in Management Studies from University of Mumbai, she is a strong business development professional. She has held several leadership positionswith companies like Raymond, Burger King, Tata Trent, Aditya Birla. She has also been associated with Shoppers Stop close to 5 years in her earlier stint.