Mumbai: Kapture CX, a verticalised full-stack Agentic AI platform focused on customer experience automation, has appointed Sanjay Prasad as Vice President – Sales to strengthen its enterprise growth strategy in India.
Based in Mumbai, Prasad will lead Kapture CX’s enterprise sales initiatives, with a focus on expanding adoption of the company’s AgentOS platform among large enterprises, particularly across the BFSI and retail sectors. The appointment comes as enterprises increasingly accelerate investments in Agentic AI solutions to improve operational efficiency and customer engagement.
Prasad brings over two decades of experience in enterprise technology sales, business development and strategic alliances. Prior to joining Kapture CX, he held leadership positions at IBM, HP, Oracle, Red Hat, LeadSquared and MoEngage, where he worked on driving technology adoption and growth strategies across India and the Middle East.
With extensive experience in enterprise transformation initiatives, particularly within regulated industries such as financial services, Prasad is expected to support Kapture CX’s efforts to expand its presence in India and strengthen customer adoption of its AI-powered customer experience solutions.
“Indian enterprises are entering a new phase of AI where the focus is shifting from experimentation to measurable business impact. Sanjay’s experience in AI-led customer experience and driving technology adoption across complex environments will help us deepen our presence in India and accelerate the adoption of AgentOS among leading enterprises,” said Sheshgiri Kamath, Co-Founder and CEO, Kapture CX.
Commenting on his appointment, Sanjay Prasad, Vice President – Sales, Kapture CX, said, “Enterprises today are looking beyond AI pilots and focusing on platforms that can deliver strong business outcomes at scale. Kapture CX has built a differentiated full stack platform that addresses this need, and I look forward to working closely with organizations across India to help them transform customer experience through intelligent automation.”
The leadership appointment follows a period of growth momentum for Kapture CX. Since its Series A funding in 2023, the company has reported 4x revenue growth while achieving profitability and currently serves more than 1,000 enterprises across 18 countries.
