Adani Group partners with Prisma AI to enhance customer experience at Adani’s Sardar Vallabhbhai Patel International Airport in Ahmedabad.
Currently the service has been deployed at the SVPIA at the departure area of the domestic terminal (T1), covering departure areas and pre security areas. However, the technology named “Desk of Goodness system” is being implemented on all of the other six Adani Airports and will be available soon for usage.
“Desk of Goodness” strives to assist passengers such as older persons, women with infants, and those in need of a wheelchair and assistance. In addition, the technology recognizes incidents such as a fall or unusual passenger behavior. This desk is staffed by goodness champions who are equipped with smart tablets that keep them informed in real-time where travelers want assistance so that they can rush to them. This pro-active mode of real-time support process is achieved by utilizing Prisma AI’s patented Visual AI algorithms.