Analysis
48% of customers say lack of empathy in service interactions is their biggest frustration: ServiceNow’s Third CX Report
Mumbai: ServiceNow has released its Third Customer Experience (CX) Report, revealing that service inefficiencies and fragmented platforms are significantly impacting...
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Women’s entrepreneurial aspirations in India rise to 64%: ACCA Survey
Mumbai: Women’s ambitions to become entrepreneurs are on the rise in India, according to early findings from a forthcoming report...
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India’s World Cup opener sees 90% rise in match engagements: CREX Data
New Delhi: Digital engagement during the ICC Men's World Cup 2026 has seen a significant uptick compared to the previous...
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Digital ad impressions surge 5X since 2021; Instagram dominates with 65% share in 2025: TAM AdEx
Mumbai: Digital advertising in India witnessed unprecedented growth in 2025, with ad impressions rising more than five times compared to...
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Amazon dethrones six-year leader Dell to become India’s Most Trusted Brand: TRA’s Brand Trust Report 2026
Mumbai: TRA Research has released the 15th edition of its annual Brand Trust Report (BTR) 2026, ranking India’s 1000 Most...
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Retail hiring sees 1 in 6 employment failures and rising education discrepancies in H1 FY26: AuthBridge report
New Delhi: India’s retail sector continues to grapple with systemic hiring risks across frontline and managerial roles, according to insights...
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93% of IPL viewers schedule season in advance, turning cricket into a planned ritual: Folk Frequency
Mumbai: Folk Frequency has released Inside IPL 2026, a cultural toolkit aimed at strategy, media and brand teams navigating the...
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90% of fans use smartphones while watching TV, reinforcing the permanence of a multi-screen reality: InMobi x AppsFlyer report
Bengaluru: As India gears up for another high-octane cricket season, InMobi and AppsFlyer have released the second edition of their...
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Indian E-Commerce Losing ₹5,000 Crore a Year to Weak Product Data Governance: GS1 India
Mumbai: Indian e-commerce and quick-commerce platforms are losing an estimated ₹5,000 crore ($550–$600 million) annually due to poor product data...
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Gen X to drive over $500 billion in consumption by FY30: RedSeer Report
Mumbai: RedSeer has highlighted a significant shift in India’s consumption landscape, with Generation X emerging as a powerful yet understated...
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