Bengaluru: In partnership with Meta, the Government of Tamil Nadu has launched ‘Namma Arasu’, a unified WhatsApp chatbot designed to provide citizens with easy access to essential public services. Unveiled at UmagineTN 2026, the initiative marks a key step in the state’s push towards simplified, people-centric digital governance.
Available in both Tamil and English, the chatbot can be accessed via +91 7845 252525 and will offer 51 citizen services across 16 government departments in its first phase. By integrating multiple services on a single platform, Namma Arasu aims to make public service delivery faster, simpler, more inclusive and easily accessible to residents across the state.
Built with an intent-based search capability, the WhatsApp chatbot enables citizens to access a wide range of services, including certificate downloads, tax and utility bill payments, welfare scheme information, transport-related services, property registration, agricultural information, ration card services, temple donations, grievance filing and tracking, tourism bookings and more. The initiative has been developed under the leadership of the Tamil Nadu e-Governance Agency (TNeGA) as part of the state’s broader digital transformation agenda.
Commenting on the launch, Arun Srinivas, Managing Director and Country Head, Meta (India), said, “We’re proud to partner with the Government of Tamil Nadu on Namma Arasu, transforming WhatsApp into a unified gateway for essential public services. By connecting citizens to government services in real time, this initiative delivers real-time access to high-demand services like tax and bill payments, certificate downloads, eliminating complexity and bringing government support directly into citizens’ daily lives. Namma Arasu sets a new benchmark for scalable, inclusive digital governance, empowering citizens across Tamil Nadu.”
With this launch, Tamil Nadu joins a growing number of states leveraging WhatsApp chatbots to transform citizen access to government services. In subsequent phases, Namma Arasu is expected to onboard additional services across departments, further streamlining interactions between citizens and the government while strengthening last-mile service delivery across the state.
