When it comes to purchasing today’s consumers, the convenience part of the shopping trip is now digitally enhanced with research, decision-making, and purchase. According to a study commissioned by Bazaarvoice and Deloitte & Touche LLP, most shoppers (70%) look at customer reviews and customer photos to learn more about products. Consumers have more purchasing options and locations than ever before. They also have decreasing attention spans. So, if you own an e-commerce business and want online buyers to buy from the brand, they must be able to capture their attention immediately and make the purchasing experience pleasant and simple.
Convenience is the foundation of e-commerce and a major reason why online shopping has grown in popularity in recent years. Shopping online allows you to purchase products when and when it is convenient for you, using a payment method of your choice, and have your item delivered conveniently. As another recent study demonstrates, convenience is affecting the way people shop and how they see certain shopping options. Therefore, when it comes to demonstrating their concept, e-commerce firms must consider more than just the quality and price of their products.
The Website Loads Swiftly:
Customers today expect to get the information they need, when they need it, with the click of a mouse or the swipe of a tablet or smartphone. And retailers have only milliseconds to capture their attention and close the sale. Amazon, for example, has demonstrated that every 100 seconds of delay costs them 1% in sales, but Walmart says that conversion rates increase by 2% for every second of load time reduction. to keep potential clients on their website. E-commerce sites must be optimized to provide maximum performance regardless of a customer’s network connection and location, or whether they are using a desktop, tablet, or mobile device.
Social Media Platform Shopping:
Almost all social media networks appear to be investing in an in-platform eCommerce solution or currently establishing integrations with other eCommerce platforms. Chatbots can provide automated messages on Facebook. Online retailers can now automate purchase confirmation, customer service, and even upselling. Use of social media monitoring tools to keep track of conversations on social media platforms. This will provide them with useful information about their client’s requirements and purchasing habits. Furthermore, using a monitoring tool, you may easily identify opinion leaders in your industry. Contact them and then request that they advertise your products on social media.
A Simple Checkout Procedure:
Making the checkout procedure as simple as possible could reduce the number of abandoned carts. It should be simple; the shopping cart should be visible from every page, and payments should be secure. Always displaying various checkout alternatives helps ensure that your customer does not get to the checkout stage only to discover that you do not accept their preferred payment method. If you discover a high abandoned cart rate, you may simply put a feedback intercept on your website to determine the problem.
Utilizing Customer Information:
Geolocation, prior purchases, browsing history, and reviews are all vital facts that firms should use to improve customer service. Companies may already be using customer data for R&D or marketing purposes. However, another area that could benefit from it is customer experience. Customer data provides information about customers who visit the company website, buy their items, or use customer service. They can collect data, assess behavior, and identify trends for various consumers. Companies can then devise distinct strategies for each category that they discover.
Today’s brands and retailers must develop their purchasing experiences or risk of being left behind. Pay attention to how your customers want to shop with you and provide them with more options to make the e-commerce buyer’s journey simple and convenient. Identifying the tools and platforms they’re utilizing and understanding their social and purchasing habits is critical for creating convenient consumer experiences that revolve around them.
Views expressed are personal.