Mumbai: Infobip has joined forces with NTT Com Online Marketing Solutions Corporation to launch NTT CPaaS, a cutting-edge omnichannel communication platform tailored for the Japanese market.
This strategic partnership integrates NTT’s robust SMS and Voice delivery network—the largest in Japan—with Infobip’s advanced CPaaS technology, offering enterprises a seamless, localized communication solution. The platform will support SMS, Voice, webRTC, live chat, and international messaging, empowering businesses with AI-driven, no-code engagement tools to enhance customer interactions.
As brands and enterprises seek scalable and efficient communication solutions, this collaboration will enable seamless integration of Infobip’s Moments and AI Hub technologies into existing business systems. By combining NTT’s local market expertise with Infobip’s global CPaaS leadership, the platform is set to redefine customer engagement standards in Japan.
Infobip, recognized as a leading CPaaS provider by Gartner and Metrigy, partners with global tech giants such as Microsoft, Apple, Meta, and Adobe, as well as high-growth disruptors like Uber.
Yoshie Tsukamoto, President and CEO at NTT Com Online, emphasized the impact of this collaboration, stating, “We are excited to launch NTT CPaaS in collaboration with Infobip and hold the highest regard for Infobip’s technical excellence. NTT CPaaS is a communication platform built on three layers of top-tier services: highly reliable SMS and Voice solutions provided by NTT Com Online, world-class communication application technology from Infobip, and NTT Com Online’s extensive expertise in solutions and support within the Japanese market. We are dedicated to empowering businesses to enhance customer experiences by enabling seamless omnichannel communication with their end users through NTT CPaaS.”
Silvio Kutić, CEO at Infobip, reinforced the company’s commitment to transforming global communications, saying, “Together with NTT Com Online, we are bringing transformative CPaaS solutions to Japan, enabling businesses to deliver omnichannel experiences that enhance customer engagement, drive innovation, and adapt to evolving communication needs in a connected world. We are excited to contribute our expertise and work closely with NTT to set new benchmarks in communication technology. We look forward to building and innovating together, delivering value for businesses in their digital transformation.”
With this partnership, Infobip and NTT Com Online are revolutionizing omnichannel communications in Japan, ensuring enterprises can connect with customers more effectively across multiple platforms. By harnessing localized services, AI-powered engagement solutions, and a world-class communication framework, NTT CPaaS is set to transform customer interactions and digital connectivity in the region.
