New Delhi: Ipsos has announced the acquisition of We Check, a Canadian specialist in Mystery Shopping solutions.
With this acquisition, Ipsos reinforces its leadership in helping companies improve performance across all sales and service channels.
Founded in 1997, We Check has been successfully providing Mystery Shopping solutions to a broad array of clients across Canada. With the capacity to monitor compliance to brand standards at physical locations, contact centres or digital purchases, We Check has helped clients improve customer experience and satisfaction with data and insights. With a staff of 5, the company recorded in September 2021 a yearly revenue of CAD 800,000. We Check has forged solid relationships with clients in virtually every sector, including major national retail and financial service companies, service-oriented national government departments and service agencies.
Tracey Conners, We Check CEO says “We Check is proud to join Ipsos. Our complementary skills and expertise in the mystery shopping industry will allow both the business and the experts to excel. Having partnered with Ipsos since 2013, it is the right time in the Canadian market to join forces.”
Ben Page, Ipsos Global CEO, stated “Mystery Shopping is a fundamental component of the Channel Performance business and a high growth area for Ipsos. Being leaders in this space in Canada will allow us to bring further capabilities to our clients. We welcome We Check and the team’s expertise to Ipsos.”
Amit Adarkar, CEO, Ipsos India, said, “The acquisition of We Check, bolsters our mystery shopping offering in India and provides our clients with a more updated and enhanced channel performance measurement toolkit. As Covid threat wanes and physical retail opens up, we see an increasing need to monitor retail processes and retail execution. As consumers step out more and more, they would expect better expériences at physical retail. Our enhanced channel performance offer will help marketers and retailers as they gear up to welcome consumers in the past pandemic world.”
