Bengaluru: Tesco Business Solutions (TBS), the global solutions arm of Tesco Group, has appointed James Glavey as Chief Operating Officer. In this pivotal leadership role, James will play a key part in driving operational excellence, reinforcing compliance and governance, and leading transformative initiatives across TBS. His appointment marks a significant milestone in strengthening TBS’s position as one of the world’s leading Global Business Services (GBS) organizations, setting new global benchmarks for innovation and performance.
With 19 years of experience at British Telecom (BT), where he held senior leadership roles in operations, transformation, and commercial strategy, James brings a wealth of expertise to the table. Having led global teams and driven enterprise-wide digital transformation with impressive results, James is well-equipped to manage complex operational landscapes and deliver strategic, high-impact initiatives. His focus on enhancing compliance, governance, and operational efficiency aligns perfectly with TBS’s commitment to delivering exceptional value to the Tesco Group, its colleagues, customers, and stakeholders.
Commenting on his appointment, James Glavey said, “I am excited to join the world’s best GBS and to work with this incredibly talented team to drive the business forward. Building on the strong foundation established by Tesco Business Solutions, we will focus on enhancing operational excellence, accelerating innovation, and ensuring we continue to deliver outstanding value across all areas of the business.”
Sumit Mitra, CEO of Tesco Business Solutions, welcomed James to the team, saying, “James brings a wealth of experience in operations, transformation, and governance. His leadership and expertise will continue to evolve our operations to deliver sustainable value for the business. We are confident that his expertise in driving large-scale transformations will be invaluable as we continue to set the pace in the GBS world.”
In addition to James’s appointment, TBS also announced that Somnath Baishya will assume the role of Site Lead for Tesco Bengaluru, alongside his current responsibilities as Director of People for TBS and Tesco India. With his extensive experience, Somnath will play a critical role in driving the continued growth and impact of the Bengaluru site and will join the board of Tesco Bengaluru Private Limited, further strengthening the company’s leadership team in India.
These strategic leadership appointments represent a key step in Tesco Business Solutions’ journey to build a high-performance organization that can meet the evolving needs of the business and deliver exceptional value to all its stakeholders.
