New Delhi: The Telecom Regulatory Authority of India (TRAI) has directed Bharti Tele media Ltd., the operator of DTH service under the name of Airtel Digital TV to ensure compliance of various provisions of the New Regulatory Framework for Broadcasting and Cable TV Services.
The regulatory directions are based on receipt of complaints and inspection of website ·of M/s Bharti Tele media Ltd, and inspection of the consumer premises by TRAI officials on the received complaints.
According to TRAI, the authorities has observed that the said DTH operator is forcefully offering a bouquet of free-to-air channels with no choice to subscribers, without their consent and with no additional NCF. This is in addition to the channels opted by the subscribers.
In addition, the authorities also observed that most of the times, the consumers are not able to contact the toll-free number of M/s Bharti Tele media Ltd to express their grievance.
Therefore, the Authority, in exercise of its power under section 13, read with sub-clause (v)of clause (b) of sub section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997) directed M/s Bharti Tele media Ltd to resolve the above mentioned issues and adhere to the various provision of new tariff order.