New Delhi: Underlining its vision to augment customer experience, 247around, a digital post-purchase home appliance servicing platform, has entered into a partnership with Acoosta, a preloaded music player by Sony DADC. The tech-led platform will provide Acoosta customers with a range of services right at their doorstep. Leveraging its PAN India reach and skilled service engineers, the platform will not only improve the post-sale life cycle of the Sony device but also cement its customer loyalty across the country.
Known for providing the best-in-class analytical assistance, 247around empowers customers to perform self-diagnostics, decipher issues, and estimate prices much before the engineer arrives at home. Moreover, it manages post-sale services like installations, demonstrations, returns validation, maintenance contracts, and warranty services for products of numerous big names.
Commenting on the partnership, 247around CEO, and Co-founder Nitin Malhotra said, “When we bring together cutting-edge branded products and best-in-class post-sale services, we are enabling high customer satisfaction, which is extremely critical for business growth at both ends. We have partnered with Acoosta by Sony DADC with the same intention. By leveraging combined service experience of 60,000 man years, we will make uninterrupted music and minimum downtime through the product’s life accessible to thousands of customers across 19500+ pin codes in India. This will further reinforce Acoosta’s customer brand loyalty and even drive their sales.”
Speaking on the partnership, Dinkar Pathak, Co-Founder & CEO- Acoosta Innovation said, “Acoosta promises an immersive and hassle-free music experience by delivering innovative audio products. In line with this, we identify after-sales service as an important pillar of our customer promise. We have thus collaborated with 247around, which is known for its all-round services. With this, we aim to infuse a new life into our prized customers’ music experience and increase their satisfaction like never before.”