SuperBot, an intelligent, AI-powered voice agent and a SaaS-based product by Pinnacle Works has announced a variant specifically to cater to the requirements of D2C brands.
With the D2C startup space growing exponentially, there is a dire need for finer customer support. In light of the same, the brand has announced the launch of SuperBot’s dedicated version which is capable of taking the overall support experience provided by the businesses a notch up.
“The solution with an easy DIY platform. The user can access the platform and simply select the use case, language, and industry and have the product ready for integration with their existing systems. The product is capable of placing 1M+ calls a day, and 10,000+ concurrent calls at a time,” read the platform’s official statement on the launch.
“D2C sector in India is enjoying the healthy base of 700 million internet users and online shopper base of 140 million, which is growing exponentially. With a userbase this huge, it certainly becomes challenging for the brands to serve the customer directly online and maintain the user experience all the time. Understanding the prevailing gap, we decided to offer a unique solution which would be in sync with the sector requirements,” said Sarvagya Mishra, Co-founder, and Director of SuperBot (PinnacleWorks).
