New Delhi: Redcliffe Labs has announced that Gaurav Jain has stepped into the role of Chief Operating Officer (COO), marking a significant leadership milestone as the company continues to scale its operations and strengthen its technology-led, consumer-first diagnostics ecosystem.
Jain’s elevation reflects an internal growth journey defined by consistent execution, cross-functional leadership, and the ability to scale high-impact business functions. His progression underscores Redcliffe Labs’ focus on nurturing leadership from within and building a culture centred on ownership, execution, and opportunity.
With over two decades of experience across pharmaceuticals and diagnostics, Jain has demonstrated a strong track record in driving growth, operational excellence, and profitability. Since joining Redcliffe Labs in November 2021 as Senior Vice President & Head of Growth, he has played a pivotal role in expanding the company’s capabilities across multiple business functions.
He initially led new initiatives and expansion efforts, followed by building and scaling the home-collection phlebotomy network, significantly enhancing last-mile connectivity and service reach. As Chief Business Officer (CBO), he managed the online business P&L, transforming it into a sustainable and profitable growth engine through a focus on execution discipline, cost efficiency, and consumer experience.
Jain also contributed to the development of AI-powered post-report consultation and personalised diet solutions, advancing the company’s “Care Beyond Reports” philosophy. In subsequent roles, he integrated logistics with phlebotomy operations to create a unified field services model, while also overseeing supply chain management and lab operations, improving turnaround time (TAT), customer experience, and operational efficiency.
In his new role, Jain will work closely with Dr. Sonal Saxena and Dr. Gurpreet Kaur Malik to further strengthen clinical excellence across lab operations, focusing on diagnostic accuracy, standardisation, and quality at scale.
Commenting on the development, Aditya Kandoi, Founder & CEO, Redcliffe Labs, said, “At Redcliffe Labs, we believe that the strongest leaders are those who grow with the purpose of the organization and build alongside it. Gaurav’s journey is a strong reflection of that belief. From driving growth initiatives to strengthening field operations, supply chain, and lab efficiency, he has consistently taken ownership of critical business functions and delivered impact at scale. His ability to work hand in hand with teams, solve for execution, and stay aligned with our larger mission of making quality diagnostics accessible has been remarkable. This is a well-deserved recognition of his contribution, and I am confident that in this role, he will further strengthen our systems, operational excellence, and customer-first approach as we move into our next phase of growth.”
On stepping into the role, Gaurav Jain, Chief Operating Officer, Redcliffe Labs, said, “My journey at Redcliffe over the last five years has been both professionally and personally transformational. What makes it special is not just the scale we’ve built, but the impact we’ve been able to create – touching over one crore lives across the country. And yet, it truly feels like day one. The opportunity ahead of us to move India from illness care to proactive, preventive healthcare is massive. As I take on this role, my commitment is to keep building with the same intensity and purpose, ensuring that every test we do translates into better health outcomes for the people we serve.”
