MUMBAI : Multi system operator (MSO) Den Networks is looking at enhancing its business by collaborating with tech giant Wipro, with this Den Networks will evaluate from being a B2B organisation to a B2C.
This partnership will enable Den Networks’ customers with seamless connectivity and integration. It’s a 10 year agreement MSO will Provide real time services to its Local Cable Operators (LCO) and its partners to ensure efficient service in terms of rating , billing etc…
“This partnership will enable both the companies to meet the changing needs of the customer, providing them with more choices and market solutions, using a blend of onboard and cloud-based distributed analytics. Our user-centric architecture and expertise in the broadband & cable space will help DEN Networks engage with customers at a deeper level,” concluded Wipro senior vice president and business head-global communications Anil K. Jain.
The cloud based platform will use a highly extendible patented model that consolidates all subscriber, product, service and infrastructure based operational data, allowing operators to reliably and rapidly create and manage a wider range of residential and business products that deliver increased operational efficiency and a greater user experience.
Den Networks COO M.G. Azhar Said “As the industry continuously evolves, it is imperative to drive innovations for an enhanced customer experience. This initiative will help us connect better with our customers, and meet operators’ demand for quicker and accurate dissemination of a variety of services, thereby driving increased loyalty, adoption and efficiency. We are looking at automating our backend processes as a part of this deal, to provide a seamless subscriber experience and build customer loyalty,”
Den Networks can offer SMS and BSS user friendly solutions, which allows cable operators to deliver more personalised services to cable and broadband subscribers and match quality and improved delivery time.
“We are delighted to be chosen as a strategic partner for Den. Wipro will leverage its extensive experience in business and technology transformation, combined with platform-driven integrated delivery of IT to ensure we deliver a robust, flexible and scalable infrastructure to help Den do business better,” added Wipro Infotech chief executive Soumitro Ghosh.
