Chennai: Tamil Nadu Arasu Cable TV Corporation (TACTV) has issued a clarification to its customers stating that the set top boxes issued by Local Cable TV Operators (LCO) on behalf of Arasu cannot be used in locations other than where they were originally installed.
The clarification issued on Friday stated, the company referred to some incidents in which customers failed to surrender the set top boxes provided to them by the local operators presumably hoping to use them in the new location.
“Once these set top boxes are uninstalled and taken to locations other than where they were originally installed, they become useless both to the customer and to TACTV” added the statement.
In case of the customer shifting to a new location (even if within the same town), they can get a new set top box by filing up the Customer Application Forms from the local operator of the respective area.
