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Home Cable & DTH

TRAI wants MSOs to issues three weeks’ notice to LCOs before stopping signals

by MN4U Bureau
October 7, 2015
in Cable & DTH, Featured
Reading Time: 1 min read
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New Delhi : Telecom Regulatory Authority of India (TRAI) has notified a comprehensive regulatory framework encompassing interconnection, quality of service, consumer complaint redressal regulation and tariff orders for implementation of Digital Addressable Cable TV System (DAS) which in progress in the country with .

As per the advisory, in pursuance with the Telecommunication (Broadcasting and Cable Services) Interconnection (Digital Addressable Cable Television Systems) Regulations, 2012, dated 30th April 2015, as amended from time to time, no Multi System Operator (MSO) shall disconnect the signals of a TV channel of a linked Local Cable Operator (LCO) without giving three weeks’ notice to such LCO, clearly specifying the reasons for the proposed disconnection.

The regulatory framework also provides that the channels subscribed by a subscriber should not be switched off or discontinued without following the proper procedure provided in the Quality of Service Regulations for DAS. The MSOs providing cable TV services through DAS are advised not to degrade or stop or switch off any channel without following the proper procedure laid in the regulations.

The MSOs providing cable TV services are advised to ensure rectification of consumer complaints within 24 hours as per the Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations, 2012, dated May 14, 2012. For adhering to the timelines provided in the regulation, spare set-top boxes may be given to the linked LCOs to ensure speedy restoration of services.

Tags: Digital Addressable Cable TV System (DAS)LCOsLocal Cable Operator (LCO)MSOsMulti System Operator (MSO)Quality of Service Regulations for DASTelecom Regulatory Authority of India (TRAI)TRAI

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