Mumbai: Zepto, a consumer internet company, has announced the elevation of Shashank Shekhar Sharma to the position of Chief Experience Officer (CXO) for Zepto Café. Effective December 2024, Shashank will spearhead key operations, including café expansion, equipment procurement, quality control, and enhancing the overall customer experience. His leadership will aim to position Zepto Café as a dominant force in India’s evolving food-tech landscape.
Aadit Palicha, Co-founder and CEO of Zepto, remarked, “Shashank is a top-tier operator. I have had the personal privilege of learning from his combination of detail-oriented execution, strategic clarity, and most importantly, unrelenting obsession with the customer. Zepto Café has been built ground up by him, and I believe he has it in him to build one of the largest food QSR businesses in India.”
Since the inception of Zepto Café, Shashank has been at the forefront of its development. Expressing his excitement about the new role, he said, “I am thrilled to take on this responsibility at such a pivotal time for Zepto Café. The online café model represents a paradigm shift in how urban India enjoys food and beverages, combining convenience, speed, and quality. As we introduce new menu items to the selection, we will remain meticulous in curating assortments that meet our high standards of quality consistency and taste. I look forward to working with our talented teams, sellers, and partners to build on this success and continue delighting users with exceptional experiences.”
With nearly two decades of experience in food-tech, retail, and the quick-service restaurant (QSR) industry, Shashank has consistently demonstrated a strong ability to drive business transformation and scale operations. His proven track record aligns seamlessly with Zepto Café’s ambitious growth trajectory as it continues to innovate and expand in India’s competitive food-tech market.
