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Real-Time, Real Results: How Connectivity is Transforming Marketing

In this article, Arun Kumar Raghav, Founder & Business Head – BEglobal, emphasizes that brands must move beyond "addressability" and adopt "connectivity" — creating personalized, real-time, measurable customer experiences across all touchpoints to drive stronger relationships and better results.

by MN4U Bureau
April 26, 2025
in Authors Corner
Reading Time: 2 mins read
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Arun Kumar Raghav
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For the past five years, the digital advertising industry has been preferring “addressability” while planning campaigns. It was the popular idea of targeting ads directly to specific people, which has become a hot topic with all the new privacy rules. But here is the thing: we are missing the bigger picture if we stick to this outdated concept.

Think about it. We need to move beyond just online ads. We need to connect with consumers across all their touchpoints. That means smart TVs, mobile apps, searches, and all the new tech that’s constantly appearing. We need to be everywhere our customers are! Instead of focusing solely on “addressability,” we need to embrace “connectivity.” It means brands need to personalize, optimize, and measure their marketing across the entire customer journey.

Addressability was a quick fix when third-party cookies started disappearing. But customers are not just looking at ads anymore. They are interacting with brands in countless ways. Relying on display addressability and device IDs leads to fragmented customer views and hinders effective measurement and optimization across this growing range of consumer touchpoints. Think this, someone sees an ad on their smart TV, then chats with a brand’s bot, and later gets an SMS. These are all connected experiences, but right now, we’re treating them as separate. That makes it impossible to truly understand the customer and give them what they want. And with more privacy rules on the horizon, this problem will only get worse. We need a fundamental shift in our approach.

That’s where “connectivity” comes in. It’s about seeing the whole picture and making everything personalized, measurable, and improvable. We are talking email, texts, games, smart home devices, AI chatbots – everything!

This is not just a futuristic idea. Many big brands are already implementing this. Here’s how they are doing it:

Personalization: Brands are using connectivity to reach customers with tailored messages in more places than ever before. For example, imagine delivering a personalized ad inside an AI search app, making the experience more useful for the customer.

Measurement: By connecting all marketing channels, both paid and our own, brands are measuring the complete customer experience. Using tools like Conversion APIs, we can see how our ads impact actual business metrics, like store purchases.

Optimization: Instead of waiting for reports to tell brands what happened and then changing ads, connectivity allows brands to adjust things “right now” based on what customers are doing. For example, if someone looks at a product a lot on a website, brands use that information to show them relevant ads on other platforms immediately.

As “connectivity” becomes more widespread, brands can use data in innovative ways, like with AI, and build stronger relationships with their customers. The advertising landscape is rapidly evolving. AI and new technologies are transforming how we connect with consumers. We can’t rely on outdated strategies. “Connectivity” is the only way to stay ahead.

This is not just about adapting to change; it’s about leading the charge. Brands that embrace “connectivity” will:

• Deliver more relevant and effective ads.
• Drive higher sales and ROI.
• Build stronger customer loyalty.

On the other hand, publishers can also unlock new revenue streams by monetizing their data effectively. And consumers will finally get what they have been asking for: advertising that’s relevant, helpful, and enhances their experiences.

“Connectivity” is the key to unlocking a future where advertising is more effective, efficient, and valuable for everyone involved. It’s time to move beyond the old way of thinking and embrace the future of advertising.

(Views are personal)

Tags: Arun Kumar RaghavBEglobal

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