Mumbai: Gupshup has announced that it has raised over $60 million in a fresh round of equity and debt financing from Globespan Capital Partners and EvolutionX Debt Capital. The funds will be used to scale its Conversational Engagement platform, boost enterprise client adoption, and expand its presence across India, the Middle East, Latin America, and Africa.
The investment underscores Gupshup’s position as a market leader in AI-powered messaging and engagement. The company currently serves 50,000+ businesses in 130+ countries and is recognized by Gartner, IDC, and Juniper for its cutting-edge AI solutions that deliver measurable impact across marketing, sales, and support functions.
“Gupshup has turned the vision of Conversational AI into an enterprise-scale reality. We’re proud to support their next phase of growth as they expand across emerging markets,” said Andy Goldfarb, Co-Founder and Managing Partner, Globespan Capital Partners. “From India to UAE, Saudi Arabia, and Brazil, Gupshup’s Conversation Cloud and AI Agents are transforming customer and employee interactions.”
Rahul Shah, Partner at EvolutionX Debt Capital, added, “Gupshup has been the market leader at every stage of industry evolution, from basic messaging to conversational AI across text and voice, which has led to consistent revenue growth and margin expansion. We’re excited to support their global journey.”
The funding will be strategically invested in product innovation, sales velocity, and vertical-specific go-to-market execution. The company is witnessing unprecedented demand, driven by the rise of AI transformation worldwide.
“We’re at an inflection point where AI Agents are transitioning from experimental technology to business-critical infrastructure,” said Beerud Sheth, Founder and CEO, Gupshup. “This funding positions us to capture that global opportunity and deliver superior customer experiences at scale.”
Gupshup’s platform enables businesses to automate and personalize complex customer interactions using products like Conversational AI Agents, Click to Chat Ads, AI Campaign CoPilot, Agent Assist, Personalize, and Campaign Manager. The platform now powers over 120 billion messages annually, positioning Gupshup as a key player in the shift from traditional bots to advanced AI-led customer engagement.
