Bengaluru: Perfios (Perfios.ai), a B2B SaaS TechFin company, has announced the appointment of Veena Rao as its Chief Operating Officer (COO), strengthening its leadership team to drive customer excellence, strategic initiatives, and operational scale.
In her new role, Rao will lead Perfios’ global operations, focusing on transforming customer experience, driving strategic growth initiatives, and reinforcing the company’s operational foundation as it accelerates expansion across markets.
Rao brings over three decades of experience across BFSI and financial services technology, with a proven track record of building high-performing organisations and leading large-scale transformation initiatives. Her expertise spans banking, consulting, presales, and product functions, with leadership roles at organisations such as ICICI Bank, PwC, Oracle, and HCL Technologies.
Most recently, she served as Chief Product Officer and Chief Operations Officer for the Corporate Banking business at Finastra, where she led enterprise banking solutions across lending, trade finance, and digital channels, managing global product, customer, and delivery teams at scale.
Commenting on the appointment, Nitin Chugh, MD & Group CEO, Perfios, said, “We are delighted to welcome Veena to Perfios at a defining moment in our journey. Her deep expertise across BFSI, coupled with a strong track record in driving transformation and operational excellence, makes her uniquely positioned to strengthen our operating backbone. Veena will play a critical role in institutionalizing processes for scale, enhancing customer outcomes, and driving key strategic programs across the organization.”
“I am excited to join Perfios at a time when it is poised for rapid growth across markets driven by product innovation and customer excellence,” said Veena Rao, Chief Operating Officer, Perfios. “Perfios is building a truly differentiated technology-led platform for financial services, and I look forward to leading a dynamic and agile organization designed to operate at scale”.
The appointment follows the recent onboarding of Nitin Chugh as MD and Group CEO and underscores Perfios’ focus on strengthening its leadership bench as it scales globally, advances its technology platforms, and continues to build category leadership in financial services technology.
