MUMBAI: Shiv Kumar is Head of Brand, Marketing, Communications, and Passenger Experience at GMR Delhi International Airport
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In a Linkedin post he wrote, “Thrilled and deeply honoured to announce a new chapter in my career journey. I have recently taken on the role of Head of Brand, Marketing, Communications, and Passenger Experience at GMR Delhi International Airport (DIAL)—not just India’s busiest transit hub, but a top-10 global airport.
“My mission is clear: to sculpt a brand narrative that resonates, to innovate our communications, and, most importantly, to ensure every passenger’s experience is a seamless, memorable reflection of India’s renowned warmth and dynamism.
“I am incredibly excited to collaborate with the exceptional teams at DIAL, our partners, and the global aviation community to set new benchmarks and elevate our presence on the world stage.
“Thank you to everyone who has been a part of my professional story. This is more than a role; it’s an opportunity to shape a world-class gateway to India.”
He was earlier CMO & Head Passenger Experience – Manohar International Airport, Goa.
He lists the Key accomplishments including:
• Winning Worlds’s Best Airport Brand award from Skytrax for the year 2025
• Driving a 35% increase in passenger inflow through exceptional customer experiences and targeted marketing initiatives.
• Achieving a remarkable 4.95 satisfaction score in ASQ surveys, recognized as one of the Best Airports in terms of Passenger Experience.
• Delivering a 200X jump in followers growth across social media platforms with high engagement rates.
• Implementing innovative initiatives such as the world’s first airport art gallery and passenger privilege program.
• Driving 30% growth in non-aero revenue through effective marketing strategies and digital initiatives.
• Awarded as the Best Marketing Talent of the Year for outstanding contributions to the industry.
Before that he was with MRF. He has had an over 13 year stint with Coca Cola.
