Mumbai: Dentsu India has made significant strategic appointments to strengthen its Customer Experience Management (CXM) practice, reaffirming its commitment to delivering innovative, integrated solutions that accelerate growth for clients.
The agency has appointed Devang Shah as Chief Business Officer, Consumer, Industrials & Commerce, and Hemant Kshirsagar as Chief Business Officer, Financial Services & FinTech. These new roles mark a crucial step in Dentsu India’s ambition to become a leading Marketing X Tech X Consulting powerhouse.
In their respective roles, Devang will focus on leading the non-BFSI (Banking, Financial Services, and Insurance) sector, nurturing client relationships, and driving overall growth. Additionally, he will spearhead the agency’s efforts to expand into the luxury and precious jewellery sectors. Meanwhile, Hemant will focus on developing and enhancing Dentsu India’s capabilities within the Financial Services and FinTech industries, bringing his extensive knowledge to drive growth and value for clients in these sectors.
Both leaders bring a wealth of experience to their new roles. Devang comes with over 18 years of expertise in digital marketing and commerce, having successfully led growth for top brands such as Gabriel & Co., Titan, Nokia, EY, and KPMG. Hemant, with 17 years in the FinTech and digital strategy space, has held key positions at Bain, EY, and PwC, contributing significantly to the development of high-impact strategies and initiatives.
Speaking on his appointment, Devang Shah shared, “Dentsu’s ambitious vision and integrated approach to marketing, technology, and consulting present an exciting opportunity to drive industry-leading solutions. I look forward to helping brands navigate an ever-evolving marketplace.”
Hemant Kshirsagar added, “I am excited to join Dentsu and look forward to leveraging our expertise in financial services, technology, and integrated marketing to deliver accelerated growth and unlock new opportunities for our financial services clients.”
Harsha Razdan, CEO, South Asia, Dentsu, expressed, “At Dentsu, we’re driven by the mission to create real growth for our clients by tackling their most complex challenges. Devang and Hemant bring the strategic vision and deep industry expertise needed to accelerate this journey. Their leadership will be crucial in expanding our CXM capabilities and enhancing our customer experience impact across all practices and expertise. I am confident that they will empower our clients to grow, acquire, and retain customers more effectively by harnessing the full potential of our integrated solutions in an ever-evolving marketplace.”
