The COVID-19 pandemic has reimagined the world like never before. As India gears for the Unlock 6.0 phase, people are getting back to workplaces and gearing for the new normal, albeit with safety measures and precautions. Organizations must perceive COVID-19 as a learning milestone to reset, re-create, and re-innovate for a bright future. Employees are assets for organizations. An employee-centric culture will be the key to help employees cope, navigate, and improve their performance amid COVID-19.
Here are five ways on how to transform the work culture in your organization post-COVID.
Adaptability and Agility
The COVID-19 pandemic has underscored the significance of agility and adaptability for both workforce and organizations. These two concepts will be the key to not only ensure survival but also staying ahead of the curve. Research by Harvard University has demonstrated that firms with the built-in potential to adapt quickly to dynamic environments earned 15% more in annual revenue as compared to their counterparts.
The Importance of Technology and ‘Big Data’
COVID-19 has given a fillip to the leveraging of emerging technologies to ensure efficiency, cost-effectiveness, and facilitate informed decision-making. Technology is an enabler to maximize return on investment from employees and stay ahead of the competition through a tech-driven ecosystem.
Firms also have massive chunks of data that can be utilized for their benefit as well as for employees. Technology plays a pivotal role in processing this data into information that can be used by firms to make informed decisions. For example, data on employees’ demography can be a useful indicator to evaluate diversity in organizations.
From the role of technology in facilitating day-to-day operations to mapping employees’ performances, ensuring their learning and development, technology is a panacea for firms’ survival in this unprecedented time.
The Role of Communication and Collaboration
A two-way and open-door communication policy in the organization ushers an ethical culture with transparency, accountability, and productivity. It helps both organizations and employees to be on the same plane regarding their goals, approaches, and way forward. It aids the top leadership in organizations to articulate their goals and expectation from employees while allowing employees to give feedback on the culture of the organization.
Open-door communication leads to employee motivation, boosts their productivity, and makes them feel connected with the organization.
Role of Robust Performance Management
The COVID-19 crisis has reimagined the process of performance management. As firms now align employees’ performance with that of business outcomes, the role of every employee in helping to achieve organizational goals has become significant. This concept has given a fillip to performance management systems to increase efficiency, ensuring cost-effectiveness and transparency.
Role of Employee Engagement
Organizations must make employees feel valued, respected and recognized. Employee engagement plays a pivotal role in imparting a sense of belongingness among employees to enable them to stay motivated and productive in the workplace. Employee engagement policies and activities such as get-together, weekly meetings, etc., also help in talent recruitment as well as retention.
Role of Learning & Development Initiatives
The COVID-19 has fuelled the need for a workforce with a diverse skill-set to stay ahead of the curve. Firms should utilize COVID-19 as an opportunity to revamp their learning and development initiatives. They should institute comprehensive Learning and Training plans besides formalizing the process of knowledge-sharing. The Learning &Development initiatives need to be assessed periodically through assessment and employee feedback for further improvisation.
The post-COVID-19 phase has instilled hope of accelerated economic recovery through the rebooting of workplaces. Much will, however, hinge on how firms utilize this opportunity.
Authored by, Prasad Rajappan, Founder & CEO, ZingHR.